Christine Piehl
Taylor MI,United States
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Personable and reliable worker offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
15
15
years of professional experience
Work History
Front Desk Manager
OM HOSPITALITY MI INC. (Radisson Hotel)
Romulus, MI
06.2024 - Current
- Checked guests in out of hotel, made reservations, and processed payments.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Kept accounts in balance and ran daily reports to verify totals.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
Front Desk Agent
Comfort Inn & Suites
Taylor, MI.
01.2023 - 03.2023
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used choiceADVANTAGE Central Reservation System software to process reservations, check-ins and check-outs.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Front Desk Agent
Baymont Inn & Suites Hotel
Belleville, MI.
09.2022 - 12.2022
- Arranged shuttle bus transportation needs for guests.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Used SynXis Central Reservation System software to process reservations, check-ins and check-outs.
Cashier
The Home Depot Inc.
Livonia, MI
05.2021 - 08.2021
- Helped customers complete purchases, locate items and join reward programs.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Used POS system to enter orders, process payments and issue receipts.
- Answered questions about store policies and addressed customer concerns.
Cashier
7-Eleven Convenience Store
Berkley, MI
03.2016 - 09.2016
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Checked identification for proof-of-age for alcohol and tobacco sales.
Receptionist
Auto-Lab Of Sterling Heights
Sterling Heights, MI
01.2010 - 02.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients and updated client records.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
Education
High School Diploma -
L'Anse Creuse North
06.2005
Skills
- Positive Attitude and Energetic
- Organization and Efficiency
- Computer Proficiency
- Data Entry and Database Software
- Problem-Solving Skills
- Cash Handling
- POS Systems
Timeline
Front Desk Manager
OM HOSPITALITY MI INC. (Radisson Hotel)
06.2024 - Current
Front Desk Agent
Comfort Inn & Suites
01.2023 - 03.2023
Front Desk Agent
Baymont Inn & Suites Hotel
09.2022 - 12.2022
Cashier
The Home Depot Inc.
05.2021 - 08.2021
Cashier
7-Eleven Convenience Store
03.2016 - 09.2016
Receptionist
Auto-Lab Of Sterling Heights
01.2010 - 02.2015
High School Diploma -
L'Anse Creuse North