JEANNE-MARIE SMITH
GULF BREEZE
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Front Desk Manager
Falbo's Family Karate
04.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Works well in a team setting, providing support and guidance.
- Assists with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Customer Satisfaction and Relationship Expert.
- Marketing Campaigns and Graphic Design.
Liscensed Health Insurance Agent
Gulf Breeze Insurance
03.2021 - 10.2023
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Assisted clients in understanding complex insurance policies, ensuring they made informed decisions when selecting coverage options.
- Maintained up-to-date knowledge of industry trends and regulatory changes, providing accurate advice to clients and staying ahead of competitors.
- Increased client satisfaction by efficiently addressing their insurance needs and providing personalized solutions.
- Implemented efficient time management practices, allowing for increased productivity while managing multiple tasks simultaneously.
- Adapted communication style based on individual client preferences, resulting in improved rapport and higher satisfaction levels.
Education
Bachelor of Arts - Philosophy And Anthropology
The University of West Florida
Pensacola, FL1997
Skills
Strong Organization
Decision-making capabilities
Customer service expertise
Exceptional communication
Budgeting and finance
Attention to Detail
Excellent Communication
Reliability
Multitasking Abilities
Positive Attitude
Industry Information
NPN: 20023582
Florida Department of Financial Services Resident Insurance License: W769552
Timeline
Front Desk Manager
Falbo's Family Karate
04.2023 - Current
Liscensed Health Insurance Agent
Gulf Breeze Insurance
03.2021 - 10.2023
Bachelor of Arts - Philosophy And Anthropology
The University of West Florida
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