Dena Becker
Yardley,PA
Summary
Dynamic professional with a proven track record at Village at Newtown Medical Center, excelling in customer service and staff training. Adept at optimizing scheduling processes and enhancing operational efficiency. Strong organizational skills complemented by exceptional communication abilities, ensuring a seamless experience for both patients and team members.
Overview
10
10
years of professional experience
Work History
Front Desk Office Manager
Village at Newtown Medical Center
10.2024 - Current
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Coordinated patient scheduling and appointment confirmations for efficient service delivery.
- Assisted in maintaining office supplies inventory and ordering as needed.
- Handled patient inquiries and concerns, providing exemplary customer service.
- Handled high-volume phone calls with professionalism, redirecting inquiries to appropriate departments while maintaining excellent customer service standards.
- Trained new staff members on company policies and procedures, promoting adherence to established guidelines and fostering a positive work environment.
Payroll Coordinator
Interstate Maintenance Cleaning Corporation
11.2023 - 04.2024
- Processed payroll accurately for over 200 employees using ADP Workforce Now.
- Coordinated payroll data entry and ensured compliance with federal and state regulations.
- Resolved employee inquiries regarding payroll discrepancies and provided timely support.
- Maintained detailed records of payroll transactions and updated employee information as needed.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Completed bi-weekly payroll for 300 employees.
Tech Support Specialist (Contract)
Bank of America
01.2023 - 04.2023
- Resolved technical issues for customers, enhancing overall user experience and satisfaction.
- Assisted users with software installations and troubleshooting, ensuring efficient operations.
- Documented support interactions in ticketing system, maintaining accurate records for future reference.
- Collaborated with IT teams to escalate unresolved issues, improving response time and resolution rates.
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
Sr Recruiting Coordinator
Alexander Mann Solutions
05.2019 - 12.2022
- Managed scheduling and logistics for interviews, optimizing efficiency for hiring teams.
- Developed and maintained relationships with hiring managers to align recruitment strategies with business goals.
- Implemented applicant tracking system enhancements to improve data accuracy and reporting capabilities.
- Scheduled 200 plus interviews each week.
- Scheduled complex, large panel interviews (in person or zoom)
Recruiting Coordinator
Novo Nordisk Pharmaceuticals
02.2016 - 04.2019
- Scheduled interviews and facilitated logistics, enhancing candidate experience throughout recruitment process.
- Coordinated candidate interviews with hiring managers, ensuring a smooth and efficient interview process for all parties involved,
- Scheduled over 150 interviews each week.
- Travel coordination
- Expense Reimbursement
Education
High School Diploma -
Pennsbury High School
Fairless HillsSkills
- Strong organization
- Customer service expertise
- Exceptional communication
- Staff training and development
- Calendar management
- Interview scheduling
- Self motivated
- New hire orientation
Timeline
Front Desk Office Manager
Village at Newtown Medical Center
10.2024 - Current
Payroll Coordinator
Interstate Maintenance Cleaning Corporation
11.2023 - 04.2024
Tech Support Specialist (Contract)
Bank of America
01.2023 - 04.2023
Sr Recruiting Coordinator
Alexander Mann Solutions
05.2019 - 12.2022
Recruiting Coordinator
Novo Nordisk Pharmaceuticals
02.2016 - 04.2019
High School Diploma -
Pennsbury High School