Antonia Miller
Ashtabula,OH
Summary
Dynamic professional with a proven track record at Center Street Dental, excelling in customer service expertise and technical proficiency. Demonstrated ability to enhance customer relationships and streamline office operations, achieving significant improvements in efficiency. Skilled in document management and schedule coordination, committed to delivering exceptional support and results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk Office Manager
Center Street Dental
Chardon , OH
03.2024 - Current
- Managed front desk operations, including answering phones, filing documents and scheduling appointments.
- Coordinated daily office activities, such as ordering supplies, maintaining records and managing mail distribution.
- Maintained accurate logs of all incoming calls, messages, visitors and other transactions performed at the front desk.
- Provided support to customers in resolving their queries related to products or services offered by the organization.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Took digital X-rays of teeth using radiographic equipment.
- Sterilized instruments according to established guidelines and protocols.
- Kept accurate records of dental treatments provided for each patient's visit.
- Greeted visitors and ensured they are directed to the appropriate personnel.
Dental Assistant
Cleveland Dental Institute
Cleveland, OH
12.2019 - 02.2021
- Educated patients on proper oral hygiene techniques and habits.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Maintained a neat, clean and organized environment throughout the office.
- Conducted routine maintenance of equipment used in dentistry operations.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Took digital X-rays of teeth using radiographic equipment.
- Laid out dental instruments and equipment before procedures.
- Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
Server
Covered Bridge Pizza
Ashtabula, OH
09.2015 - 03.2020
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
Education
High School Diploma -
Lakeside High School
Ashtabula05-2011
Skills
- Customer service expertise
- Problem-solving aptitude
- Technical proficiency
- Schedule management
- Document management
- Strong organization
- Customer relationship management
Certification
certificate of completion from Healthy smiles May 2018
Timeline
Front Desk Office Manager
Center Street Dental
03.2024 - Current
Dental Assistant
Cleveland Dental Institute
12.2019 - 02.2021
Server
Covered Bridge Pizza
09.2015 - 03.2020
High School Diploma -
Lakeside High School