Carrie Marchionda
Youngstown
Summary
Resourceful Front Desk Office Manager known for high productivity and efficient task completion. Specialize in customer service management, organizational communication, and scheduling coordination. Excel in time management, problem-solving, and adaptability to ensure smooth office operations and positive client interactions.
Overview
14
14
years of professional experience
2003
2003
years of post-secondary education
Work History
Front Desk Office Manager
Paws Paradise
Youngstown
02.2021 - Current
- Managed front desk operations and maintained customer service standards.
- Oversaw daily office tasks, ensuring smooth workflow and efficiency.
- Implemented office procedures to enhance client communication and satisfaction.
- Trained new staff on reception duties and company policies.
- Assisted clients with inquiries, reservations, and billing processes.
- Maintained records of pet services and client interactions using management software.
- Developed positive relationships with clients through effective communication and support.
- Resolved conflicts between customers or staff members in a professional manner.
- Monitored inventory levels of office supplies and placed orders when necessary.
- Developed and implemented administrative systems for tracking customer service requests and inquiries.
- Maintained accurate logs of all incoming calls, messages, visitors and other transactions performed at the front desk.
- Processed payments from customers using various payment methods like cash, checks or credit cards.
- Greeted visitors and ensured they are directed to the appropriate personnel.
- Coordinated daily office activities, such as ordering supplies, maintaining records and managing mail distribution.
- Responded to and resolved guest issues or complaints.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Receptionist
People Ready Temp Agency
Youngstown
05.2021 - 10.2021
- Greeted visitors and directed them to appropriate personnel.
- Answered multi-line phone system and routed calls efficiently.
- Maintained organized reception area and ensured professional appearance.
- Assisted with administrative tasks, including data entry and filing.
- Handled customer inquiries, providing information about services offered.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Manager
Checksmart Financial
Youngstown
07.2011 - 07.2017
- Supervised daily operations of financial services and customer interactions.
- Trained and mentored staff on compliance and customer service protocols.
- Implemented process improvements to enhance service delivery efficiency.
- Developed training materials for onboarding new employees effectively.
- Resolved customer inquiries and issues with professionalism and efficiency.
- Monitored regulatory changes to ensure compliance across all operations.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Education
Lordstown High School
Lordstown , OHCertificate Of Completion - Accounting And Computer Technology
Gordon D James Career Center
Lordstown, OH 08.1997 - 05.2000
Skills
- Office management
- Customer service
- Record keeping
- Staff training
- Project coordination
- Inventory management
- Payment processing
- Time management
- Decision-making capacity
- Staff training and development
- Customer service expertise
- Front office operations
- Supply purchasing
- Office and staff streamlining
- Self motivation
- Interviewing and hiring
- Organizational skills
- Customer satisfaction
- Multitasking capacity
- Sales and promotions
Timeline
Receptionist
People Ready Temp Agency
05.2021 - 10.2021
Front Desk Office Manager
Paws Paradise
02.2021 - Current
Manager
Checksmart Financial
07.2011 - 07.2017
Certificate Of Completion - Accounting And Computer Technology
Gordon D James Career Center
08.1997 - 05.2000
Lordstown High School