Dayana Cordova
Hialeah,FL
Summary
Dynamic and results-driven Front Desk Office Manager with 3 years of experience in team leadership, conflict resolution, and optimizing operations in fast-paced environments. Recognized for exceptional interpersonal skills, managing confidential information with discretion, and fostering a positive and efficient workplace culture. Proven ability to handle diverse challenges, deliver outstanding service, and support organizational success through meticulous attention to detail and proactive problem-solving.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Office Manager
La Quinta Inn & Suites In
10.2022 - Current
- Managed inventory and ordered office supplies, maintaining optimal stock levels for uninterrupted workflow.
- Assisted in the preparation of financial reports and invoices, contributing to accurate record-keeping and timely payment processing.
- Resolved customer complaints effectively by listening attentively, empathizing with their concerns, and providing prompt solutions tailored to individual needs.
- Trained new staff members on company policies and procedures, promoting adherence to established guidelines and fostering a positive work environment.
Front Desk Receptionist
Holiday Inn Express Hotel Suites
06.2022 - 10.2022
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Cashier/Customer Service Representative
Fresco Y Mas
08.2021 - 12.2021
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Education
Bachelor of Arts - Biological Sciences
Florida International University
Miami, FL12.2024
Skills
- Exceptional communication
- Strong organization
- Staff training and development
- Problem-Solving and Conflict Resolution
Certification
- Adult First Aid | CPR AED All Ages License - Completed on 01/12/2023
- Phlebotomy License - Completed on 02/18/2023
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Office Manager
La Quinta Inn & Suites In
10.2022 - Current
Front Desk Receptionist
Holiday Inn Express Hotel Suites
06.2022 - 10.2022
Cashier/Customer Service Representative
Fresco Y Mas
08.2021 - 12.2021
Bachelor of Arts - Biological Sciences
Florida International University
- Adult First Aid | CPR AED All Ages License - Completed on 01/12/2023
- Phlebotomy License - Completed on 02/18/2023
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