Christine Pineda
West Covina,CA
Summary
Experienced manager with both skills in leadership and project management within the cash management financial industry. Successful in positions related to sales, customer service and management with increasing job responsibilities. Ambitious with a willingness to obtain new skill sets, expand knowledge and further career opportunities.
Overview
15
15
years of professional experience
Work History
Manager III, Implementation AVP
BMO Bank N.A. Formerly Bank Of The West
09.2023 - Current
- Responsible for monitoring ongoing implementations and productivity of 10 direct reports
- Motivated direct reports and addressed coaching opportunities
- Involvement in various projects related to system updates, procedures and product release
- Navigating and resolving customer escalations.
- Overseeing 350 running implementations for timeliness and completeness
CM Implementation Supervisor II
Bank Of The West
09.2021 - 09.2023
- Managed internal and external projects to achieve timeline and efficiency goals
- Guided 6 direct report implementations for overall client satisfaction
- Regular input and improvement to overall processes
Treasury Solutions Implementation Advisor, AVP
Bank of the West
09.2018 - 01.2021
- Implementation of various domestic treasury management products
- Implementation of international treasury management products involving international partners
- Heavily involved in project management, involving weekly project status calls with both client and internal partners
- In direct communication with business partners and relationship managers to achieve expected results from implementation setups
Relationship Specialist I, Relationship Specialist II Officer, Relationship Specialist II AVP, Team Lead
Bank of the West
10.2014 - 09.2018
- Managed group of specialist in order to provide guidance, knowledge, support, and manage escalations on their behalf
- Coordinate customer requests with internal departments to ensure timely completion
- Direct communication with clients via email and phone, providing training through various client facing platforms
Sales Manager and Assistant Store Manager
Sprint Corporation
06.2008 - 10.2014
- Manage customer escalations
- Responsible for reporting, merchandizing and floor management
- Assist in staff recruiting, training and scheduling
- Motivate and support sales team to achieve monthly sales quotas, along with provide necessary coaching to achieve desired results
- Conduct monthly meetings in order to set expectations and review previous months achievements and concerns.
Education
Bachelors in Science, Kinesiology -
California State University
Los Angeles, CA06.2014
Skills
- Leadership
- Staff Development
- Project Management
- Operations Management
- Organizational Skills
- Adaptability
- Critical Thinking
References
Jose Palacio, Client Delivery Technical Professional II AVP Bank, 562-318-7818
Michael Abalos, Manager III, Implementation AVP, 602-373-3592
Timeline
Manager III, Implementation AVP
BMO Bank N.A. Formerly Bank Of The West
09.2023 - Current
CM Implementation Supervisor II
Bank Of The West
09.2021 - 09.2023
Treasury Solutions Implementation Advisor, AVP
Bank of the West
09.2018 - 01.2021
Relationship Specialist I, Relationship Specialist II Officer, Relationship Specialist II AVP, Team Lead
Bank of the West
10.2014 - 09.2018
Sales Manager and Assistant Store Manager
Sprint Corporation
06.2008 - 10.2014
Bachelors in Science, Kinesiology -
California State University
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