Christine Poynter
Seattle
Summary
Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
32
32
years of professional experience
Work History
General Manager/Bookkeeper/Sales
Cooper Auto Sales
Clinton
03.2011 - 11.2024
- Company Overview: Specialized small car lot featuring low-mileage, high-end vehicles
- Responsibilities included bookkeeping, accounts payable, accounts receivable, tax-related tasks, sales, finalizing sales, processing Department of Licensing paperwork, and maintaining all files to comply with Washington State Laws. Ordering parts and schedule repairs with service team.
Co-Owner
Edwards Automotive
Clinton
06.1992 - 09.2014
- Company Overview: A full-service auto repair shop with three mechanics
- Responsibilities included ordering parts, creating customer invoices, communicating with customers about repair orders, prioritizing repairs, and selling services
- Additionally, I was in charge of bookkeeping, taxes, payroll, and managing accounts payable and receivable
- Managed day-to-day business operations including staffing, inventory management, budgeting, accounting, and payroll processing.
- Ensured compliance with relevant laws, regulations and industry standards.
- Oversaw customer service activities to ensure quality standards were met or exceeded.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Developed strategies for increasing customer loyalty and satisfaction.
Vault Teller/Customer Service Rep
US Bank
Langley
11.2009 - 02.2011
- As a vault teller, my responsibilities expanded to include ordering currency for the bank from the Federal Reserve, fulfilling special orders for customers, and managing the shipment and receipt of significant amounts of currency and coin
- All the while, I strictly adhered to FDIC rules and regulations and complied with monthly and annual audits
- Identified discrepancies between documents in order to ensure accuracy of transactions.
- Resolved customer complaints promptly while providing a positive customer experience.
- Maintained and monitored coin and currency levels in bank vault and verified coin and currency sums received from branches, correspondent banks, customers and tellers.
- Balanced daily cash deposits and vault inventory with zero error rate
- Supervised tellers to verify compliance with both federal and local regulations.
- Counted cash and bagged or filled cassette trays for ATMs or business customers, prepared cash for delivery routes and reported cash discrepancies.
- Prepared and securely shipped excess coin and currency to Federal Reserve Bank or correspondent banks, balanced completed work and compiled inventory reports.
- Complied with vault procedures and controls and cross-trained other staff members in vault processes to verify consistent services.
Bookkeeper/Payroll
Northwest Granite and Flooring
Oak Harbor
06.2005 - 09.2009
- I meticulously recorded financial data and subsequently generated balance sheets and income statements, ensuring a high level of accuracy throughout the process
- Prepared bank reconciliations, managed field audits and reviewed accounting records for accuracy.
- Processed accounts payable and receivable transactions.
- Performed month-end closing activities.
- Processed payroll for employees, including calculating wages, deductions, and issuing payments.
- Completed and submitted tax forms and returns, workers' comp forms and pension contribution documentation.
- Processed expense reports, including verification of receipts and compliance with policies.
- Calculated income and social security tax deductions.
- Handled accounts payable and receivable, including invoicing and payment processing.
Education
Diploma -
South Whidbey High School
Langley, WA06.1990
Skills
- Sales and service
- Bookkeeping
- Knowledge of vehicle repair and parts
- Automotive service
- Inventory, quality control
- Problem solving
- Effective communication
- Time management
- Interpersonal skills
- Customer retention
- Verbal and written communication
Personal Information
Willing To Relocate: Anywhere
Timeline
General Manager/Bookkeeper/Sales
Cooper Auto Sales
03.2011 - 11.2024
Vault Teller/Customer Service Rep
US Bank
11.2009 - 02.2011
Bookkeeper/Payroll
Northwest Granite and Flooring
06.2005 - 09.2009
Co-Owner
Edwards Automotive
06.1992 - 09.2014
Diploma -
South Whidbey High School