Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lanieria Sanders

Tuscaloosa

Summary

Retail professional with a track record of effective team leadership and problem-solving skills. Expertise in managing sales transactions, motivating staff, and enhancing customer satisfaction. Focused on driving sales growth through impactful training and superior service delivery.

Overview

8
8
years of professional experience

Work History

Retail Sales Consultant

AT&T Mobility
Tuscaloosa
01.2022 - Current
  • Facilitated customer selection of mobile devices and service plans.
  • Explained device features to enhance customer understanding.
  • Processed sales transactions efficiently using point-of-sale systems.
  • Resolved customer inquiries and issues promptly and professionally.
  • Organized products and displays to maintain store appearance.
  • Managed payment processing and maintained accurate cash drawers to meet financial targets.
  • Demonstrated strong problem-solving skills to resolve conflicts calmly.

Assistant Store Manager

Dollar General Store
Tuscaloosa
09.2020 - 01.2022
  • Managed daily store operations and employee schedules for optimal efficiency.
  • Trained new staff on customer service standards and store policies.
  • Oversaw inventory management and organized product displays to enhance accessibility.
  • Handled customer complaints by actively listening, documenting issues, and proposing solutions.
  • Supervised employees, providing continuous training to maintain high customer satisfaction levels.
  • Supported leadership during peak hours by motivating staff to achieve performance targets.
  • Collaborated with team members to effectively resolve customer issues.
  • Conducted regular stock audits and restocked items to ensure availability.

Service Desk Lead

Home Depot
Tuscaloosa
03.2018 - 08.2021
  • Led daily operations of service desk team to ensure seamless customer support.
  • Managed incident resolution process to ensure timely responses to customer issues.
  • Ensured adherence to SLAs and OLAs for all incident management activities.
  • Handled escalations from customers and departments, resolving complex issues efficiently.
  • Monitored ticket progress and responded promptly to customer inquiries.
  • Trained new service desk personnel on job functions and procedures to enhance team capability.

Education

High School Diploma -

Central High School
Tuscaloosa, AL
05-2002

Skills

  • Sales service
  • Sales development
  • Sales coaching
  • Customer engagement
  • POS systems
  • POS systems
  • Inventory management
  • Time management and customer satisfaction
  • Time management and customer satisfaction

Timeline

Retail Sales Consultant

AT&T Mobility
01.2022 - Current

Assistant Store Manager

Dollar General Store
09.2020 - 01.2022

Service Desk Lead

Home Depot
03.2018 - 08.2021

High School Diploma -

Central High School
Lanieria Sanders