Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
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Christine Price

Mountain City,TN

Summary

Highly-motivated employee with 10 years of experience in analytical work with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

13
13
years of professional experience

Work History

Analyst

Brightspeed
Charlotte, NC
06.2014 - 07.2024
  • Conducted internal audits to measure adherence to established QA standards and conducted regular performance evaluations, providing constructive feedback and personalized coaching.
  • Led calibration meetings with cross-functional teams and management to facilitate discussions around current metrics and standards to make process improvements as well as training staff on proper QA standards.
  • Collaborated with cross-functional teams and management on projects related to analytics initiatives and to discuss quality trends.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes and provided advice and guidance on personnel matters to managers and supervisors.
  • Provided support to junior staff during peak periods of workloads and provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.

Case Manager

Interfaith Hospitality Network Of Greater Kingsport
Kingsport, TN
07.2011 - 08.2012
  • Performed intake evaluations to determine whether clients met intake criteria.
  • Maintained accurate case management records.
  • Performed routine follow-up evaluations throughout the course of the client's stay and conducted follow-up home visits to clients in transitional living program.
  • Assisted clients with accessing community resources and helped clients identify solutions to roadblocks on the path to self-sufficiency.

Education

Bachelor of Science - Psychology

East Tennessee State University
Johnson City, TN
05-2012

Skills

  • Written and Verbal Communication
  • Root Cause Analysis
  • Information Gathering
  • Documentation And Reporting
  • Analytical Thinking
  • Team Collaboration and Leadership
  • Multiple Priorities Management
  • Deadline Adherence
  • Process Improvements
  • Case Management

Affiliations

  • Avid gardener who provides organically grown produce to less fortunate individuals at no cost.

References

References available upon request.

Timeline

Analyst

Brightspeed
06.2014 - 07.2024

Case Manager

Interfaith Hospitality Network Of Greater Kingsport
07.2011 - 08.2012

Bachelor of Science - Psychology

East Tennessee State University

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Christine Price