Christine Price
New London
Summary
Personable Center Associate with background in customer service and operations. Skilled in fostering positive relationships, resolving conflicts, and managing daily center tasks. Demonstrated ability to improve operational efficiency and implement strategic initiatives for improved performance. Committed to maintaining high standards of excellence in team management, operational leadership, and customer satisfaction.
Overview
29
29
years of professional experience
Work History
Welcome Center Associate
Ryder Integrated Logistics
Green Bay
10.2019 - Current
- Maintained a high level of professionalism when dealing with difficult customers.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed positive relationships with customers through friendly interactions.
- Worked effectively in team environments to make the workplace more productive.
Cashier
Woodman's Food Market
Green Bay
01.2019 - 07.2019
- Balanced daily transactions on a computerized point-of-sale system.
- Greeted customers and answered any questions they had about the store's products and services.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Maintained work area and kept cash drawer organized.
- Followed company security procedures for handling large sums of money.
- Accepted cash and credit card payments, issued receipts and provided change.
Caregiver
Helping Hands Nursing Solutions
Green Bay
09.2012 - 09.2018
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Improved patient outlook and daily living through compassionate care.
- Provided emotional support to clients during difficult times.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Followed care plan and directions to administer medications.
Customer Service Representative
United Healthcare
Green Bay
11.2006 - 11.2012
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Identified opportunities for upselling additional products or services based on customer needs.
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided accurate information about products and services to customers.
Customer Service Representative
American Express
Green Bay
11.2001 - 11.2004
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Conducted regular follow-up calls with customers after resolving their issues.
- Contacted customers about potential service upgrades, new services and account changes.
- Maintained a high level of professionalism when dealing with difficult customers.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Strengthened customer retention by offering discount options.
- Identified opportunities for upselling additional products or services based on customer needs.
- Updated databases with new and modified customer data.
Client Support Specialist
CellCom Telecommunications
Green Bay
03.1996 - 03.2002
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Maintained customer accounts and updated account information as needed.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Updated system with order specifics and customer details, preferences, and billing information.
- Analyzed customer issues to identify root cause and provided appropriate solutions.
- Resolved customer inquiries in a timely manner, exceeding service-level agreements.
- Applied client feedback to deliver information to management for corrective action.
Education
Associate of Business Administration -
Northeast Wisconsin Technical College
Green Bay, WI05-1996
Skills
- Customer Relations
- Point Of Sale Management
- Issue resolution
- Product knowledge
- Relationship building
- Accurate Data Entry
- Documentation Management
- Customer Sales Support
Timeline
Welcome Center Associate
Ryder Integrated Logistics
10.2019 - Current
Cashier
Woodman's Food Market
01.2019 - 07.2019
Caregiver
Helping Hands Nursing Solutions
09.2012 - 09.2018
Customer Service Representative
United Healthcare
11.2006 - 11.2012
Customer Service Representative
American Express
11.2001 - 11.2004
Client Support Specialist
CellCom Telecommunications
03.1996 - 03.2002
Associate of Business Administration -
Northeast Wisconsin Technical College
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