CHRISTINE PUJDAK
Chicago,IL
Summary
Results-driven billing leader with over 30 years of experience in governance and global eBilling strategy. Expertise in managing multi-million-dollar billing portfolios, optimizing service delivery, and collaborating with executive stakeholders to improve realization, ensure compliance with outside counsel guidelines, and enhance operational performance.
Overview
36
36
years of professional experience
Work History
Global eBilling Service Owner (Associate Director level)
Baker McKenzie
Chicago, IL
01.2013 - 02.2026
- Set firmwide eBilling strategy and provided executive oversight of global operations supporting over $1.5B in firm inventory, representing more than 50% of total firm collections.
- Directed end-to-end eBilling operations across four global service centers, ensuring consistent execution, financial controls, and adherence to client billing requirements.
- Partnered with Finance, IT, and 3rd party provider to deliver technology-enabled eBilling solutions that improved invoice submission rates and rejection resolution, positively impacting cash flow.
- Established strategic eBilling governance to enhance revenue protection and ensure compliance across complex, multi-jurisdictional client portfolios.
- Developed firmwide KPIs, SLAs, and client-specific eBilling playbooks to drive transparency, accountability, and continuous improvement.
- Led transition from decentralized, office-based eBilling to centralized global service delivery model, enhancing scalability and driving cost efficiency.
E-Billing Manager, North America
Baker McKenzie
01.2011 - 01.2013
- Oversaw U.S. and Canadian eBilling operations supporting more than $100M annually in billings.
- Governed eBilling implementation, invoice submission, rejection management, and client compliance to ensure regulatory adherence.
- Led and developed regional teams to enhance realization and ensure operational consistency across eBilling processes.
Billing Manager, Chicago & Houston Offices
Baker McKenzie
01.1998 - 01.2011
- Directed billing operations managing more than $250M in annual work-in-process across two major U.S. offices.
- Led and developed billing teams of over 40 staff across onshore and offshore locations, fostering collaboration and improving service delivery.
- Ensured adherence to client billing guidelines and internal financial controls, minimizing discrepancies and enhancing billing accuracy.
- Established the firm’s first U.S. billing service extension in Manila, laying the foundation for global shared services delivery.
Billing Coordinator, Chicago Office
Baker McKenzie
Chicago, IL
01.1990 - 01.1998
- Managed billing lifecycle, ensuring timely draft preparation, final invoice release, and effective collections follow-up.
- Collaborated with attorneys and clients to address billing inquiries and facilitate ad hoc initiatives.
- Trained and onboarded new billing professionals, enhancing team competencies and standardizing processes.
Education
Certificate -
Bob Jones University
Greenville, South Carolina05-1989
Skills
- eBilling Implementation
- eBilling Oversight
- Strategic Project Planning
- Process Optimization
- Team Leadership
- Team Collaboration
- Effective Communication
Executive Expertise
- Firmwide Legal Billing & eBilling Strategy
- Global eBilling Operations & Shared Services
- Client Billing Compliance & OCG Management
- Multi-Jurisdictional Team Leadership
- KPI / SLA Development & Performance Oversight
- Leadership Development & Global Team Governance
- EBilling & Financial Systems: Elite Enterprise / eBilling Hub, SAP / Salvo Legal Tracker, BillingPoint, Collaborati, CounselLink, Passport, Tymetrix 360, CounselGo
- Advanced Microsoft Office: Word, Excel, PowerPoint, Outlook
Timeline
Global eBilling Service Owner (Associate Director level)
Baker McKenzie
01.2013 - 02.2026
E-Billing Manager, North America
Baker McKenzie
01.2011 - 01.2013
Billing Manager, Chicago & Houston Offices
Baker McKenzie
01.1998 - 01.2011
Billing Coordinator, Chicago Office
Baker McKenzie
01.1990 - 01.1998
Certificate -
Bob Jones University