Elizabeth Cooke
Riverview,FL
Summary
Goal-oriented eBilling Supervisor offering experience in complex problem resolution. Effectively trained employees, excellent communication, and optimized processes to adapt to changing conditions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
eBilling Implementation Supervisor
Baker McKenzie
Tampa, FL
09.2021 - Current
- Organized standard process and trained staff
- Progress enhancements to current practices
- Coordinated with outside teams to plan, develop, align and execute strategies that would meet internal and external customers objectives
eBilling Support Supervisor
Baker McKenzie
Tampa, FL
03.2021 - 09.2021
- Coached team of five through day-to-day work and complex problems.
- Assist in preparation of routine analysis and reports to monitor status of invoices to evaluate team objectives
- Collaborate with E-Billing management teams to create platform for best practices in order to resolve issues across teams
eBilling Analyst
Baker McKenzie
Tampa, FL
06.2019 - 03.2021
- Researched within e-billing vendor portals issues related to invoice rejection or outstanding inventory by working with billing team to resolve invoice rejections
- Manage inventory for set offices and clients as well as trained colleagues when assignments tranistioned
Third Party Billing Analyst
Publix Super Markets
Lakeland, FL
10.2017 - 06.2019
- Conducted billing review and data quality analysis to verify complete accuracy of invoices delivered to customers and providers.
- Create and maintain Third Party plans, claim formats, data filters within EnterpriseRx for electronic submission to third party insurance plans
Lead Pharmacy Technician
Publix Super Markets
Seminole, FL
08.2010 - 10.2017
- Assisted pharmacist clear problematic issues like non-routine third-party billing and address customer questions to keep pharmacy efficient
- Stocked, labeled and inventoried medication to keep accurate records as well as drive peripheral sales
Education
MBA - Leadership
Southern New Hampshire University
Manchester, NH11.2023
Bachelor of Arts - English: Professional And Technical Writing
University Of South Florida
12.2010
Skills
- Change Implementation
- Administration and Reporting
- Financial software (SAP, LEDES Wizard) and eBilling software (Passport, Legal Tracker, Collaborati, etc)
- Operational Efficiency
- Proficient in Microsoft Office (Excell, PowerPoint, etc)
Timeline
eBilling Implementation Supervisor
Baker McKenzie
09.2021 - Current
eBilling Support Supervisor
Baker McKenzie
03.2021 - 09.2021
eBilling Analyst
Baker McKenzie
06.2019 - 03.2021
Third Party Billing Analyst
Publix Super Markets
10.2017 - 06.2019
Lead Pharmacy Technician
Publix Super Markets
08.2010 - 10.2017
MBA - Leadership
Southern New Hampshire University
Bachelor of Arts - English: Professional And Technical Writing
University Of South Florida
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