Christine Quintana
Rio Rancho,NM
Summary
Registered Nurse with 16+ years experience in clinical settings providing nursing care to diverse populations. Currently enrolled in Medical Billing and Coding School at CNM. Core Qualifications and Clinical experience: Problem resolution, Disease specialization, Enthusiastic caregiver, Diagnostic tools experience, Professional bedside manner, Hospice and palliative care experience, Diabetes Hospice and Stroke Patient Care Intravenous therapy, Medical terminology, Culturally competent care, Phone communication, Patient evaluation/intervention, Prioritizing/managing deadlines, Strong clinical judgment, Organizational skills, Computerized charting, In- and out-patient care, Patient/family focused Patient-focused care, NG tube insertion and removal, Infection control standards, Wound cleaning/care, Tracheotomy care, Foley catheter insertion/removal, Colostomy care, Gastroenteral nutrition, Insulin medication assistance, Chart preparation/filing, Body mechanics, Daily living activity assistance, Patient positioning, Obtaining/charting vital signs, RN-level dosage calculation, Specimen collection/processing and 3 years of experience as a Triage Nurse in the Emergency Room. Over the last year I have been working the Nurse Advise line triaging patients over the phone and giving advice per protocols.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Quality Critical Incident Nurse
Presbyterian Hospital
Rio Rancho, NM
06.2023 - Current
- Responsible for coordinating and processing Critical Incident Reports (CIRs) related to member safety and well-being, such as abuse, neglect, or exploitation.
- Work to ensure that CIRs are processed within timelines and referred to the appropriate workflows, ultimately aiming to protect the members' healthcare and safety needs.
- Apply clinical judgment to CIRs, and refer them appropriately.
- Process incoming CIRs through the NM CIR Portal and internal database.
- Document all pertinent information related to CIRs.
- Collaborate with other teams, such as Quality of Clinical Care, to investigate CIRs.
- Participate in team meetings to identify issues, trends, and process improvements.
Care Advocate Nurse
CorVel Corporation
, Illinois
08.2021 - 06.2023
- Adjusted treatment plans based on patient progress and kept to realistic treatment goals.
- Conducted complex research, review and analysis of medical records, treatment plans and claim information.
- Addressed patients' complaints-head on, investigated concerns and worked with medical staff to devise solutions.
- Helped patients obtain health care services by setting up referrals.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Nurse Advise Line
Presbyterian Hospital
Albuquerque, NM
08.2020 - 08.2021
- Solicited medical history information from patients to provide best and most effective medical advice.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Coordinated with healthcare team to establish, enact and evaluate patient care plans.
- Participated in continuing education programs and workshops to enhance training and nursing knowledge.
- Diagnosed a variety of conditions through in-depth health screenings and analysis of patient histories.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
Registered Nurse
Presbyterian High Resort Urgent Care
Rio Rancho, New Mexico
05.2019 - 05.2020
- Educated patients and families on treatment strategies and at-home care
- Administered medications, tracked dosages and documented patient conditions
- Trained and mentored new RNs on best practices, hospital policies and standards of care
- Promoted healthy lifestyle choices to reduce re-emergence of painful or dangerous symptoms
- Treated patients using pharmacological and non-pharmacological treatment modalities to address various disorders, diseases and injuries
- Developed and adapted individualized treatment plans according to patient recovery goals
- Developed and maintained quality care systems and standards, including creating and improving medical
- Monitored and recorded patient condition, vital signs, recovery progress and medication side effects
- Assessed patient health needs by reviewing and tracking EKG readings to address telemetry readings and quickly inform teammates on stability or acuity changes
- Consistently maintained core measures, patient satisfaction and HCAPs above required %
- Updated physicians on patient test results and assisted in developing care plans
- Consistently maintained core measures, patient satisfaction and HCAPs above required %
- Answered patient questions and provided take-home materials for further information
- Maintained adequate unit supplies to meet expected patient demands
- Administered oral, intramuscular and IV medications to patients and monitored responses
- Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care to deliver comprehensive services
- Treated patients suffering from chronic and acute medical concerns, including asthma, seizure disorders and pneumonia
- Administered scheduled medications and therapies intravenously, rectally, orally, subcutaneously and via intramuscular injections while overseeing pain management plans
- Cared for patients in recovery from medical procedures by caring for wounds, monitoring vitals and managing pain
- Delivered high-quality and compassionate treatment to indigent and low-income patient communities
- Boosted patient outcomes by prioritizing nursing tasks and assignments and accurately reporting on each patient's status
- Collected lab specimens, ordering and interpreting diagnostic tests and lab results
- Prepared for HIPAA and Joint Commission reviews, making required brochures and pamphlets available to patients in all clinics
Emergency Room Nurse
Presbyterian Rust Medical Center Emergency Room
Rio Rancho, NM
06.2016 - 05.2019
- Sound, ethical and independent decision-making ability consistent with medical protocols
- Interviewed patients to obtain medical information and measure their vital signs, weight and height
- Evaluated health education needs of patients and provided necessary training and instruction
- Escorted patients to examination rooms and prepared them for physician exams
- Provided diagnoses and treated patients with chronic and acute health problems, including MI, arrhythmias, asthma, COPD, pneumonia
- Monitored patient reactions to drugs and carefully documented progress of individuals participating in clinical trials
- Disciplined, energetic employee who quickly establishes rapport with patients and colleagues
- Instructed patients and family members on proper discharge care
- Prepared specimens for analysis and established proper chronological priorities in testing
- Evaluated patient care needs, prioritized treatment and maintained patient flow
- Skillfully performed suture removals for patients of all ages
- Assisted patients with multiple chronic diagnoses including COPD and asthma
- Performed pregnancy tests and sent specimens for laboratory testing
- Observed strict confidentiality and safeguarded all patient-related information
- Corresponded with operations staff to ensure key client deliverables and revenue goals were met
- Worked as part of team to execute proper care of body mechanics and safety of patient
- Kept operations running smoothly and solved diverse problems by coordinating with customers, management and internal departments
- Treated patients with strokes, head traumas, comas and intracranial hematomas
- Helped physicians examine and treat patients by assisting with instruments, injections and suture removal
- Provided treatment within scope of practice as defined by state law
- Took and recorded patients' temperature, pulse and blood pressure
- Improved ED administration by compiling and analyzing data and identifying areas of improvement
- Tested glucose and administered injections
- Evaluated patient care procedural changes for effectiveness
Registered Nurse
UNM Sandoval Regional Medical Center Inc.
Rio Rancho, NM
06.2013 - 06.2016
- Supervised nurse administration of oral, intramuscular and IV medications to patients as prescribed, monitoring responses for adverse reactions.
- Monitored and recorded patient condition, vital signs, recovery progress and medication side effects.
- Acted as patient advocate and implemented total patient care through team nursing process.
- Conducted post-op reviews, tracked patients' vitals and monitored fluids to reach optimal care targets.
- Assessed patients' response to treatment and suggested ways to combat side effects.
- Performed blood and blood product transfusions and intravenous infusions to address patient symptoms or underlying causes.
- Collaborated with doctors to plan post-treatment home care and prevent return hospitalization.
- Monitored and managed various treatment and care interventions.
- Collected lab specimens, ordering and interpreting diagnostic tests and lab results.
- Assisted patients with healing and recovery after surgery by closely monitoring and caring for wounds, answering questions and educating about continued care strategies.
- Administered medications, tracked dosages and documented patient conditions.
- Inserted and managed central, arterial and PICC lines.
- Developed and adapted individualized treatment plans according to patient recovery goals.
- Trained new RN hires and ancillary staff members to meet patient service goals, champion standards of care and improve patient overall satisfaction.
- Prioritized nursing tasks and assignments and accurately reported patient status.
- Treated patients using pharmacological and non-pharmacological treatment modalities to address various disorders, diseases and injuries.
- Delivered high-quality nursing care to patients on medical-surgical unit.
- Treated patients suffering from chronic and acute medical concerns, including asthma, seizure disorders and pneumonia.
- Worked with management to identify and implement initiatives to increase nursing staff retention, morale and satisfaction.
Staff Nurse
Christus St. Vincents
Santa Fe, NM
05.2005 - 06.2013
- Managed care for post-operative patients through discharge.
- Instructed patients and family members on proper discharge care.
- Developed patient care plans, including assessments, evaluations, and nursing diagnoses.Provided necessary health education training for patients.
- Ensured HIPAA compliance.
- Delegated duties.
- Assessed patients and documented patient histories.
- Ensured efficacy of treatments through monitoring of treatment regimens.
- Evaluated patient care needs, prioritized treatment, and maintained patient flow.
- Provided treatment within scope of practice as defined by state law.
- Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions, and follow-up care.
- Followed infection control procedures.
- Maintained patient privacy and confidential patient information.Tested patients' blood glucose levels.Took and recorded patients' temperature, pulse and blood pressure.Assisted patients with daily functions.Assisted patients with bathing, dressing, hygiene and grooming.
- Worked as part of a team to ensure proper care of body mechanics and safety of patient.
Education
Luna Community College
2005
Las Vegas
Associate's Degree Associate's Degree -
Nursing
Skills
- Medication and IV administration
- Intake and discharge
- Wound care
- Staff Development and Precepting
- Body mechanics knowledge
- Geriatric treatment knowledge
- Colostomy care familiarity
- Diabetes management
- Diagnostic tools experience
- IV drug therapy management
- Acute and rehabilitative care
- Ventilator care
- Leadership
- Flexible
- MS Office
- Communication
Accomplishments
- BLS - Basic Life Support Community Involvement Volunteered for flu shot clinics Keywords First aid certified, CPR, vital signs charting, patient health data, filing, HHA, nutrition, Hoyer lifts
- ACL's certified
- PALS cerfified
- Currently Enrolled at CNM College for Medical Billing and Coding
Certification
BLS - Basic Life Support
PALS - Pediatric Advanced Life Support
Advanced Cardiac Life Support (ACLS)
Timeline
Quality Critical Incident Nurse
Presbyterian Hospital
06.2023 - Current
Care Advocate Nurse
CorVel Corporation
08.2021 - 06.2023
Nurse Advise Line
Presbyterian Hospital
08.2020 - 08.2021
Registered Nurse
Presbyterian High Resort Urgent Care
05.2019 - 05.2020
Emergency Room Nurse
Presbyterian Rust Medical Center Emergency Room
06.2016 - 05.2019
Registered Nurse
UNM Sandoval Regional Medical Center Inc.
06.2013 - 06.2016
Staff Nurse
Christus St. Vincents
05.2005 - 06.2013
Luna Community College
Las Vegas
Associate's Degree Associate's Degree -
Nursing
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