Summary
Overview
Work History
Education
Skills
Timeline
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Christine Rakama

Tacoma,WA

Summary

Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.

Overview

5
5
years of professional experience

Work History

Family Caregiver

Family Home
01.2024 - 06.2024
  • Managed household tasks efficiently, creating a clean and organized living environment conducive to patient wellbeing.
  • Contributed to a positive atmosphere within the home setting by engaging in meaningful conversations and recreational activities with patients.
  • Coordinated healthcare appointments for patients, ensuring timely access to necessary medical services.
  • Assisted patients with physical therapy exercises, promoting improved mobility and overall health outcomes.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Handled incoming mail, bills and invoices and completed appropriate actions.

Deli Customer Service Representative

Walmart
11.2022 - 12.2023
  • Enhanced product knowledge with regular participation in training sessions on new items and proper food handling techniques.
  • Improved workflow efficiency by assisting team members with slicing, weighing, and packaging meats and cheeses.
  • Contributed to positive teamwork dynamics through active collaboration, sharing workload during peak hours, and supporting colleagues in their tasks when needed.
  • Assisted in training new hires on deli department procedures, equipment usage, and proper food handling techniques.
  • Provided exceptional customer service through attentive listening, clear communication, and prompt assistance with special requests or dietary concerns.
  • Ensured freshness of products by rotating stock, checking expiration dates, and promptly removing any unsuitable items from display cases.
  • Demonstrated excellent time management skills while ensuring timely completion of all assigned tasks despite high volume periods.

Customer Care Representative

Concentrix
01.2019 - 10.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.

Education

Certified Nursing Assistant

Procare Academy
Lakewood, CA
08.2024

Bachelor of Science - Internetworking Technology

Strayer University
Washington, DC
12.2009

Skills

  • Transportation Assistance
  • Compassionate Caregiving
  • Emotional Support
  • Household Management
  • Dementia Care

Timeline

Family Caregiver

Family Home
01.2024 - 06.2024

Deli Customer Service Representative

Walmart
11.2022 - 12.2023

Customer Care Representative

Concentrix
01.2019 - 10.2022

Certified Nursing Assistant

Procare Academy

Bachelor of Science - Internetworking Technology

Strayer University

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Christine Rakama