Christine Watson
Pahrump,NV
Summary
Results-driven professional with extensive experience in staff supervision and training in non-profit sectors. Proven ability to enhance operational efficiency and drive organizational success through effective communication and problem-solving skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Non-Profit Organization Manager
Self-employed
Las Vegas, Nevada
08.2021 - Current
- Coordinated organizational activities to enhance operational efficiency and team collaboration.
- Managed schedules and resources for successful project completion across all teams.
- Facilitated communication between teams to ensure alignment on organizational goals.
- Implemented process improvements to streamline workflow and reduce redundancy.
- Oversaw budgeting and resource allocation for various organizational initiatives.
- Led meetings to discuss project progress, challenges, and strategies for resolution.
- Evaluated vendor relationships to optimize service delivery and cost-effectiveness.
- Ensured compliance with all applicable laws, regulations, policies and procedures.
- Organized materials and distributed to staff members.
- Prepared annual departmental budgets based on projected revenue and expenses.
- Monitored project timelines and budgets to ensure timely completion of tasks.
- Implemented new technologies designed to streamline workflow processes.
- Reviewed monthly financial statements to assess budget variances against actual results.
- Supervised staff in order to maintain a high level of productivity within the organization.
- Developed and maintained organizational policies and procedures.
- Managed day-to-day office operations including coordinating travel arrangements, filing systems.
- Interacted with external vendors to develop relationships that benefited the organization.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Created and managed budgets for travel, training, and team-building activities.
- Implemented quality control measures to uphold company standards.
Rideshare Driver
Self-employed
Las Vegas, Nevada
04.2017 - Current
- Provided safe and reliable transportation for passengers across various routes.
- Communicated effectively with passengers to enhance their travel experience.
- Resolved passenger concerns promptly to maintain a positive service environment.
- Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.
- Achieved consistently high customer scores due to exceptional service.
- Displayed excellent time management skills by arriving at pickup locations early or on time.
- Maintained vehicle cleanliness and ensured proper maintenance for optimal performance.
- Offered riders information about local attractions and restaurants.
- Leveraged local knowledge to recommend destinations, dining, and entertainment options to passengers.
- Established positive relationships with customers through courteous interactions.
Inbound Call Center Sales Representative
Spectrum
Mililani Town, Hawaii
10.2013 - 05.2021
- Managed high-volume inbound customer calls with professionalism and efficiency.
- Resolved inquiries and issues promptly to enhance customer satisfaction.
- Educated clients on Spectrum's products and promotional offers effectively.
- Utilized CRM software to document interactions and updates accurately.
- Maintained strong call control while addressing problems and following scripts.
- Collaborated with team members to refine sales strategies and processes.
- Identified upselling opportunities during customer interactions to maximize sales.
- Analyzed data from calls to suggest improvements in service delivery.
- Consulted with customers to resolve service and billing issues.
- Provided remote support to customers experiencing technical difficulties.
General Store Manager
Jamba Juice Hawaii
Mililani Town, Hawaii
08.2004 - 04.2014
- Managed daily store operations and supervised staff to ensure high performance.
- Trained team members on product knowledge and customer service standards.
- Implemented promotional campaigns to boost customer engagement and sales.
- Oversaw inventory management, conducting regular stock assessments for optimal levels.
- Resolved customer complaints promptly to uphold service excellence.
- Maintained compliance with health and safety regulations in food preparation.
- Developed efficient staff schedules to meet peak operational demands.
- Established strategic relationships with suppliers to guarantee quality ingredients.
Education
Associate of Arts - Business Management
University of Phoenix - Axia College - Online
Mililani Town, HI06-2011
High School Diploma -
Mililani Hig School
Mililani Town, HI06-2004
Skills
- Project management and budget oversight
- Process improvement and compliance
- Staff supervision and training
- Customer relationship management
- Team collaboration
- Effective communication skills
- Problem solving and conflict resolution
- Time management
- Performance monitoring and assessment
- Diversity and inclusion strategies
- Talent management and engagement
- Organizational development
- Coaching and mentoring
- Learning and development initiatives
- Succession planning
- Recruitment processes
- Preventive maintenance strategies
- Contract negotiation
- Business administration expertise
- Cost control measures
- Market research analysis
Accomplishments
- Assisted in the creation, development, branding, and ongoing processes and successes of VEGAS MANA: A 501(c)(3) non-profit youth multi-sport organization based in Las Vegas, NV.
- Top 10 Sales Performer for Spectrum's Inbound Sales Call Center for 3 consecutive months.
Certification
- Nevada State Business License
- Clark County Business License
- Federally recognized 501(c)(3) non-profit organization
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Non-Profit Organization Manager
Self-employed
08.2021 - Current
Rideshare Driver
Self-employed
04.2017 - Current
Inbound Call Center Sales Representative
Spectrum
10.2013 - 05.2021
General Store Manager
Jamba Juice Hawaii
08.2004 - 04.2014
Associate of Arts - Business Management
University of Phoenix - Axia College - Online
High School Diploma -
Mililani Hig School