Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Erika Olivares

Summary

Talented Manager and shift management with expert team leadership, planning, and organizational skills built with hands on training. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional analytical and people skills.

Overview

19
19
years of professional experience

Work History

Manager of a Non-profit Organization

Self Employed Web
05.2012 - Current
  • Forged strong relationships with the community , providing regular updates on page related changes and involving my followers in the progress and soliciting their expertise when needed.
  • Promoted a culture of continuous improvement by encouraging those who need professional help to seek medical attention and giving them access to the suicide hotline along with providing them information on local counseling and psychologists in their areas.
  • Advocated for those struggling with mental illness and offering support to meet their individual needs.
  • I have also assisted families who are struggling with a loved one who has mental illness.

Special Needs Teacher's Assistant

North Lamar Independent School District
08.2022 - 07.2023
  • Maintained positive attitude and communicated with each student.
  • Offered student support through special accommodations, extra assistance, and assessments.
  • Interacted physically and verbally with students throughout each day.
  • Collaborated with teacher to create customized classroom environment integral to students' needs.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Supported teacher in development of individual learning strategies.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Established professional relationships with parents and other teachers to increase rapport and support.
  • Alerted instructor to student behavior or issues requiring intervention.
  • Developed tailor-fit lesson plans to cater to individual needs of each student.
  • Helped feeding and daily living skills to support physical and emotional well-being.
  • Provided individualized reading, writing and math instruction to support student development.
  • Liaised one-on-one with learners to provide additional support tailored to specific learning needs.
  • Responded to emergency situations to resolve immediate safety concerns or direct appropriate personnel for resolution.

Sales Associate, and Cashier

JCPenney
12.2018 - 01.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and clothing.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering sound advice on different ensembles and accessories.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their specific needs.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • I participated in team meetings and training sessions regularly for continuous professional development within the store.
  • Set up new sales displays each week with fresh merchandise.

Jr. Department Sales Associate

Goody's Family Clothing
12.2005 - 11.2008
  • Increased department sales by effectively explaining product features and benefits to customers.
  • Maintained a clean and organized sales floor for enhanced shopping experiences and increased foot traffic.
  • Assisted customers in making informed decisions, leading to higher satisfaction rates.
  • Used strategic placement of promotional materials on the sales floor.
  • Oversaw the wardrobe choices to be placed on the mannequins in the Jr. Department.
  • Organized the Jr. Department displays.
  • Consistently received praise from management for going above-and-beyond in assisting customers, leading to a reputation as a top-performing associate.
  • Participated in inventory management tasks, ensuring accurate stock levels for seamless store operations.
  • Contributed to storewide sales goals by consistently meeting or exceeding individual targets as a Department Sales Associate.
  • Offered personalized recommendations based on customer preferences, increasing average transaction value per sale.
  • Identified opportunities for improvement within the department layout; proposed changes that resulted in streamlined navigation for shoppers.
  • Developed comprehensive knowledge of multiple product lines within the Jr. department for more effective selling techniques.
  • Processed transactions quickly and accurately, demonstrating professionalism at the cash register.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Developed strong rapport with customers and created positive impression of business.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Education

Bachelor of Science - Applied Psychology

Texas A&M University
Commerce, TX
05.2031

Associate of Science - Applied Psychology

Paris Junior College
Paris, TX
05.2019

Skills

Community Engagement

Relationship Building with customers and coworkers

Strategic Planning

Project Management

Leadership

Innovation and Creativity

Marketing

Media Relations

Social Media knowledge on all platforms

Strong written communication

Proficient in Microsoft Excel and PowerPoint

Fashion Enthusiasts

Languages

American Sign Language (ASL)
Limited Working

Timeline

Special Needs Teacher's Assistant

North Lamar Independent School District
08.2022 - 07.2023

Sales Associate, and Cashier

JCPenney
12.2018 - 01.2020

Manager of a Non-profit Organization

Self Employed Web
05.2012 - Current

Jr. Department Sales Associate

Goody's Family Clothing
12.2005 - 11.2008

Bachelor of Science - Applied Psychology

Texas A&M University

Associate of Science - Applied Psychology

Paris Junior College

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Erika Olivares