CHRISTINE RIGBY
Brooklyn,NY
Summary
Detail-oriented banking and payments professional with expertise in customer onboarding, KYC, ACH, and payment investigations. Streamlined workflows and collaborated with cross-functional teams to enhance customer experience and ensure compliance. Skilled in project coordination and stakeholder management, delivering impactful executive presentations.
Overview
19
19
years of professional experience
Work History
Realtor
Remax Realty
Brooklyn
05.2024 - Current
- Presented market analyses, pricing strategies, transaction updates, and recommendations to clients, stakeholders, investors, and executive-level decision makers.
- Managed end-to-end client projects from consultation through closing, coordinating lenders, attorneys, inspectors, title companies, contractors, and vendors to ensure seamless transactions.
- Managed project timelines, documentation, negotiations, and stakeholder communication for multiple concurrent transactions, ensuring all milestones were met.
- Collaborated with teammates and business partners to identify and resolve issues, removing project roadblocks to facilitate successful closings.
Remote Customer Service Representative
Huntington Bank
04.2022 - Current
- Support customer onboarding and KYC verification while ensuring compliance with banking policies and regulatory requirements.
- Consistently achieved high first-contact resolution while meeting quality, productivity, and customer satisfaction goals.
- Investigated transaction discrepancies, payment exceptions, fraud concerns, account restrictions, and billing issues through detailed research and root-cause analysis, ensuring accurate resolutions.
- Process ACH, domestic and international wire transfers, credit card, debit card, deposit, and digital banking inquiries.
- Investigate transaction discrepancies, payment exceptions, fraud concerns, account restrictions, and billing issues through detailed research and root-cause analysis.
- Created and implemented a new process that streamlined workflows and standardized documentation, resulting in reduced processing time and enhanced customer experience.
- Collaborated with teammates and cross-functional partners including Operations, Fraud, Treasury, Card Services, and Technical Support to resolve complex issues and improve operational performance.
- Collaborated with teammates and cross-functional partners including Operations, Fraud, Treasury, Card Services, and Technical Support to resolve complex issues, enhancing overall operational performance.
Realtor
eXp Realty
07.2020 - 05.2024
- Managed end-to-end client projects from consultation through closing, ensuring seamless coordination among lenders, attorneys, inspectors, title companies, contractors, and vendors.
- Managed end-to-end client projects from consultation through closing while coordinating lenders, attorneys, inspectors, title companies, contractors, and vendors.
- Collaborated with teammates and business partners to resolve issues and remove project roadblocks, facilitating successful closings.
- Managed project timelines, documentation, and negotiations while communicating with stakeholders across multiple concurrent transactions.
Realtor
Keller Williams Realty
01.2016 - 01.2023
- Managed client projects from consultation through closing, coordinating lenders, attorneys, inspectors, title companies, contractors, and vendors to ensure seamless transactions.
- Managed end-to-end client projects from consultation through closing while coordinating lenders, attorneys, inspectors, title companies, contractors, and vendors.
- Collaborated with teammates and business partners to identify and resolve issues, facilitating successful closings.
- Oversaw project timelines, documentation, negotiations, and stakeholder communication across multiple concurrent transactions to maintain workflow efficiency.
Property Manager
EMG The Management Group
04.2013 - 01.2017
Team Leader / Senior Credit Repair Processor
KEL Attorneys
11.2011 - 04.2013
File Clerk
Morgan & Morgan
06.2009 - 01.2010
Customer Service Specialist
Sprint Communications
12.2007 - 08.2008
Education
Associate of Arts - Criminal Justice
Valencia Community College
High School Diploma -
Timber Creek High School
Skills
- Transaction Management
- Client Relationship Management
- Customer Onboarding
- Client Presentations
- Negotiations
- Issue Resolution
- Workflow Optimization
- Real Estate Software
- Time Management
- Organization
- Team Collaboration
- Professional Communication
- Client Background Checks
Timeline
Realtor
Remax Realty
05.2024 - Current
Remote Customer Service Representative
Huntington Bank
04.2022 - Current
Realtor
eXp Realty
07.2020 - 05.2024
Realtor
Keller Williams Realty
01.2016 - 01.2023
Property Manager
EMG The Management Group
04.2013 - 01.2017
Team Leader / Senior Credit Repair Processor
KEL Attorneys
11.2011 - 04.2013
File Clerk
Morgan & Morgan
06.2009 - 01.2010
Customer Service Specialist
Sprint Communications
12.2007 - 08.2008
Associate of Arts - Criminal Justice
Valencia Community College
High School Diploma -
Timber Creek High School