Christine Rohrer
Kingston,MA
Summary
Mission-focused, nonprofit leader with 15 years experience directing and supporting administrative, frontline, and interpretive teams. Invested in collaborative teamwork towards achieving meaningful, nature-inspired, and inclusive visitor experiences.
Overview
19
19
years of professional experience
Work History
Regional Operations Manager
Mass Audubon
11.2021 - Current
- Lead and streamline operations at four active Mass Audubon sanctuaries in the Metro South region including direct management of volunteerism, visitor services, as well as regional administrative functions.
- Support additional regional and statewide initiatives including farm operations, events, program and camp registration, marketing, visitation data collection, point of sale processes, etc.
Director of Visitor Services, IMAX &, Box Office
New England Aquarium
08.2017 - 11.2021
- Directed and supported large frontline teams to provide engaging and welcoming experience for Aquarium visitors including Visitor Services, Visitor Education, Box Office, and IMAX teams.
- Collaborated with other departments and senior leadership to build and achieve strategic goals and priorities.
- Oversaw and ensured safe theatre, frontline, and building operations.
- Participated on Aquarium's Safety Committee to construct Emergency Management Plan. Led staff safety and animal escape drills for Aquarium.
- Managed and coordinated with Aquarium partners and vendors.
- Supported hiring, onboarding, and training of Visitor Experience staff.
- Led Recovery Operations task force to plan and monitor reinstatement of building capacity and visitor amenities during the COVID pandemic.
- Participated on Aquarium's AZA Certification Committee.
- Worked as media spokesperson for the Aquarium.
Manager, Visitor Experience
New England Aquarium
01.2012 - 08.2017
- Supported supervisors in onboarding, training, and team development.
- Received Interpretive Trainer Certification through National Association for Interpretation and led onsite Interpretive Guide & Host courses for Aquarium staff and educators.
- Chaired Engagement Committee which unified organization around a central visitor engagement philosophy.
Supervisor, Visitor Experience
New England Aquarium
09.2010 - 01.2012
- Trained, supervised, and developed Visitor Experience team.
Marine Lab Assistant
St. Joseph's College Of Maine
10.2005 - 03.2007
- Collected and analyzed data pertaining to seasonal phytoplankton blooms in Casco Bay.
Education
Master of Science - Marine And Fisheries Science
University of Aberdeen
Aberdeen, Scotland05.2008
Bachelor of Arts - Marine Science
St. Joseph's College of Maine
Standish, ME05.2007
Skills
- Nonprofit leadership
- Team engagement and support
- Strategic visitor experience planning
- Emergency management planning
- Facility and operations oversight
- Thematic interpretation and training
- Customer Service training and leadership
- Strong written and verbal communication skills
Timeline
Regional Operations Manager
Mass Audubon
11.2021 - Current
Director of Visitor Services, IMAX &, Box Office
New England Aquarium
08.2017 - 11.2021
Manager, Visitor Experience
New England Aquarium
01.2012 - 08.2017
Supervisor, Visitor Experience
New England Aquarium
09.2010 - 01.2012
Marine Lab Assistant
St. Joseph's College Of Maine
10.2005 - 03.2007
Master of Science - Marine And Fisheries Science
University of Aberdeen
Bachelor of Arts - Marine Science
St. Joseph's College of Maine
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