Christine Romero
St. George,UT
Summary
Highly skilled and enthusiastic professional with 25 years of experience of support and direct management of systems. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient Intake Specialist Team. Contribute to high-volume medical program by providing exceptional customer service, plan development and assessments. Facilitator for compliance with State and Accreditation Agencies. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
27
27
years of professional experience
Work History
Intake Manager
The Bridge Recovery Center
11.2018 - Current
- Streamlined the intake process by implementing new protocols and procedures, resulting in increased efficiency and client satisfaction.
- Coordinate with State and Accreditation regulatory agencies to ensure compliance for Best Practices.
- Increased department revenues by 75% in conjunction with Medical director.
- Improved communication between departments by developing and implementing a centralized intake management system.
- Led a team of intake coordinators, ensuring all tasks were completed accurately and on time to meet organizational goals.
- Enhanced client experience with timely follow-ups and comprehensive documentation of their needs and concerns.
- Developed training materials for new staff, ensuring consistency in knowledge and understanding of the intake process.
- Analyzed data to identify trends and areas for improvement within the intake department, leading to increased effectiveness.
- Collaborated with other managers to develop strategies for improving overall organizational performance related to client intakes.
- Maintained strict compliance with regulatory guidelines, ensuring accurate documentation and reporting of information obtained during the intake process.
- Established productive relationships with external partners such as healthcare providers, insurance companies, and community organizations to facilitate smooth client transitions into our services.
- Implemented quality assurance measures to maintain high standards in the collection and processing of client information during the intake phase.
- Conducted regular internal audits to ensure adherence to established policies and procedures within the intake department.
- Addressed any concerns or issues that arose during the intake process promptly, demonstrating commitment to client satisfaction and effective problem resolution skills.
- Conducted regular performance evaluations for intake team members, providing constructive feedback and identifying opportunities for professional development.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Discussed medical histories with patients in effort to provide most effective medical advice.
Licensed Vocational Nurse
Maxim Health Care
06.2015 - 06.2018
- Enhanced patient recovery through diligent monitoring and timely interventions for critical care adolescent and infant population.
- Improved patient satisfaction by providing compassionate and attentive care.
- Reduced hospital readmissions by providing thorough discharge education to patients and their families.
- Collaborated with interdisciplinary team members for optimal patient outcomes.
- Safeguarded patient confidentiality by adhering to HIPAA regulations and maintaining secure medical records.
- Facilitated effective communication between patients, families, and healthcare providers to ensure continuity of care during transitions between facilities or levels of care.
- Educated family members on proper caregiving techniques, alleviating stressors associated with caring for loved ones at home.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Administered controlled narcotics, inserted IVs, and performed catheterizations.
Sales Associate
Walmart
06.2013 - 06.2014
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Home Health Services
Self Employed
Long Beach, CA
06.2012 - 06.2013
- Enhanced children''s well-being by providing a safe and nurturing environment.
- Promoted good behavior by using positive reinforcement techniques, such as praise and rewards.
- Provided healthy meals and snacks for children, adhering to any dietary restrictions or preferences.
- Assisted with bedtime routines, ensuring a consistent schedule for optimal rest and development.
- Fostered creativity through arts and crafts projects, encouraging self-expression among the children.
- Supported child development milestones by implementing age-appropriate learning activities.
- Facilitated outdoor playtime to promote physical activity and overall health in the children being cared for.
- Displayed adaptability when faced with changing family dynamics or unexpected scheduling alterations.
Correctional Licensed Vocational Nurse
State Of California Department Of Mental Health
03.1997 - 06.2012
- Contributed to the successful rehabilitation of inmates by providing mental health support, counseling services, and crisis intervention when necessary.
- Enhanced patient care by providing comprehensive health assessments and implementing individualized nursing plans.
- Reduced medication errors by maintaining accurate records and collaborating closely with healthcare teams.
- Improved inmate safety through continuous monitoring, swift identification of health issues, and prompt interventions.
- Facilitated timely medical treatments for inmates by coordinating with physicians and other healthcare professionals.
- Ensured proper administration of medications, vaccinations, and treatments in compliance with facility policies and procedures.
- Assisted in reducing recidivism rates by developing educational programs focused on wellness promotion, disease prevention, and self-care management for inmates.
- Acted as a patient advocate during interactions with physicians to ensure each inmate''s medical needs were addressed properly.
- Safeguarded patient confidentiality by adhering to strict privacy regulations and maintaining accurate, secure medical records.
- Elevated the standard of care provided within the correctional facility by actively participating in quality improvement initiatives and implementing evidence-based nursing practices.
- Complied with all security regulations within prison system and administered care in safest possible environment.
- Advocated for and strived to protect health, safety, and rights of patient.
- Performed mental health evaluations when warranted and recommended patients to therapists.
- Responded to patient requests with appropriate clinical and personal assistance.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Provide Administrative support through monitoring compliance with licensing and accreditation agencies.
Education
GED -
Clark County Community College
Las Vegas, NVAssociate of Science - Nursing / General Education
Cerritos College
Norwalk, CALicensed Vocational Nurse - Nursing
North Orange County Regional Occupational Program
Anaheim, CA30 Units - Nursing
Santiago Canyon College
Orange, CASkills
- Adaptability and flexibility
- Critical thinking
- Time management
- Process improvement
Timeline
Intake Manager
The Bridge Recovery Center
11.2018 - Current
Licensed Vocational Nurse
Maxim Health Care
06.2015 - 06.2018
Sales Associate
Walmart
06.2013 - 06.2014
Home Health Services
Self Employed
06.2012 - 06.2013
Correctional Licensed Vocational Nurse
State Of California Department Of Mental Health
03.1997 - 06.2012
GED -
Clark County Community College
Associate of Science - Nursing / General Education
Cerritos College
Licensed Vocational Nurse - Nursing
North Orange County Regional Occupational Program
30 Units - Nursing
Santiago Canyon College
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