Christine Rouleau
Stuart,FL
Summary
Dynamic Patient Service Representative with a proven track record at Elliot Health System, excelling in streamlined patient check-in and efficient appointment management. Recognized for exceptional customer service and adept EHR management, enhancing patient satisfaction and operational efficiency. Committed to fostering positive relationships and driving continuous improvement in healthcare delivery.
Healthcare professional with wealth of experience in patient service roles, ready to contribute to dynamic team. Known for effective communication and seamless handling of patient inquiries and administrative duties. Colleagues and patients alike rely on collaborative nature and adaptability to meet diverse needs.
Overview
30
30
years of professional experience
Work History
Patient Service Representative
Elliot Health System
10.2007 - 10.2025
- Facilitated patient check-in processes, ensuring accurate collection of information and adherence to protocols.
- Managed appointment scheduling, optimizing patient flow and minimizing wait times.
- Provided exceptional customer service, addressing patient inquiries and resolving issues efficiently.
- Streamlined communication between patients and healthcare providers, enhancing overall patient experience.
- Collaborated with clinical staff to coordinate patient care and ensure seamless service delivery.
- Implemented feedback mechanisms to gather patient insights, driving continuous improvement in service delivery.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Used EPIC to schedule appointments.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Entered patient demographic and insurance data into electronic medical record system.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Built and maintained positive working relationships with patients and staff.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Monitored electronic health records system for accuracy, ensuring compliance with regulatory standards.
Office Manager
Groundskeepers Unlimited
09.1995 - 10.2007
- Managed daily office operations, ensuring efficient workflow and communication among staff.
- Developed and implemented office procedures, enhancing productivity and organizational effectiveness.
- Led cross-departmental initiatives to improve operational efficiency and enhance customer satisfaction levels.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
Education
High School Diploma -
Memorial High School
Manchester, NH06-1988
Skills
- Streamlined patient check-in
- Efficient appointment management
- Exceptional customer service
- EHR management
Timeline
Patient Service Representative
Elliot Health System
10.2007 - 10.2025
Office Manager
Groundskeepers Unlimited
09.1995 - 10.2007
High School Diploma -
Memorial High School