Melisha Zuniga

• Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
• Filed and maintained patient records in accordance with HIPAA regulations.
• Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
• Used Elation Health Software for day-to-day operations.

• Facilitated the seamless processing of student loan forgiveness applications, maintaining a productivity rate of 10+ applications per hour.

• Executed data entry tasks with precision, ensuring accuracy in all records.

• Established and maintained an organized filing system to streamline operations.

• Provided exemplary support to Coinbase account holders, adeptly addressing issues and inquiries related to Bitcoin.

• Managed a high volume of customer interactions daily, consistently maintaining a positive and solution-oriented approach.

• Focused on customer satisfaction with forward-thinking strategies, resolving concerns efficiently.

• Assisted elderly clients with Medicare account matters, demonstrating empathy and competence.

• Updated account information meticulously to uphold precise customer records.

• Proactively addressed customer needs, escalating major issues to supervisors when required.

• Advised customers on suitable meal preps, accommodating their dietary needs, and prepared protein shakes.

• Maintained a tidy and organized area to comply with cleanliness standards.

• Stayed updated on the menu to provide recommendations and answer customer queries.

• Responsively met customer special requests, enhancing positive party experiences and fostering a loyal clientele.

• Delivered comprehensive briefings to customers on facility rules, amenities, and party policies with a consistently cheerful demeanor.

• Operated the cash register for cash, check, and credit card transactions with exemplary accuracy levels.