Myth Davis
Lexington,NC
Summary
Dynamic and detail-oriented professional with a proven track record in supporting patient medical needs through effective insurance verification, appointment scheduling, and document organization. Renowned for a forward-thinking approach and exceptional interpersonal skills, complemented by advanced proficiency in healthcare billing and scheduling software. Committed to continuous learning and team success, demonstrating a strong work ethic, adaptability, and the ability to thrive in both collaborative and independent environments. Eager to embrace new challenges while contributing positively to organizational goals.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
Atrium Healthcare
Lexington, North Carolina
01.2025 - Current
- Scheduled appointments and managed patient records effectively.
- Answered phone calls and addressed patient inquiries promptly.
- Verified insurance information for patient eligibility and coverage.
- Provided support to patients navigating healthcare services efficiently.
- Maintained cleanliness and organization in the reception area.
- Verified insurance information, collected payments, and scheduled appointments.
- Adhered to HIPAA regulations when handling confidential patient information.
- Assisted with scheduling follow-up appointments according to provider availability.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Greeted patients upon arrival and directed them to the appropriate area.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Performed administrative duties such as filing, faxing, photocopying.
- Ran credit card batches and balanced deposits on daily basis.
Shift Lead
Longhorn Steakhouse
Salisbury, North Carolina
11.2023 - 01.2025
- Assisted in training new employees on standard procedures and safety protocols.
- Scheduled breaks and shifts to optimize staff coverage and efficiency.
- Handled cash register transactions accurately while providing excellent customer service.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Provided excellent customer service to all customers.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
Fulfillment Specialist
Chewy Fulfillment
Salisbury, NC
07.2022 - 11.2023
- Coordinated inventory management processes to ensure timely order fulfillment.
- Operated warehouse equipment safely and efficiently, maintaining compliance with safety protocols.
- Trained new team members on operational procedures and best practices for fulfillment tasks.
- Provided exceptional customer service to internal and external customers.
- Introduced new scheduling system to improve tracking of actual plant capacity, automating data entry process.
- Resolved customer inquiries via phone and email, ensuring satisfaction and timely responses.
Retail Sales Associate
Cracker Barrel
Lexington, NC
04.2020 - 07.2022
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Assisted in maintaining store merchandising standards to optimize product presentation.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkouts.
- Collaborated with team members to achieve sales goals and improve overall store performance.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Education
High School Diploma -
Central Davidson High
Lexington, NCSkills
- Appointment scheduling
- Patient documentation
- Medical billing procedures
- HIPAA compliance
- Customer relationship management
- Team leadership
- Verbal and written communication
- Customer service
- Medical insurance
- Time management
- Cash handling
- Superior customer service
- Insurance verifying
- Payment collection
- Scheduling appointments
- Medical terminology
- Eligibility determination
- Medical billing
Timeline
Patient Service Representative
Atrium Healthcare
01.2025 - Current
Shift Lead
Longhorn Steakhouse
11.2023 - 01.2025
Fulfillment Specialist
Chewy Fulfillment
07.2022 - 11.2023
Retail Sales Associate
Cracker Barrel
04.2020 - 07.2022
High School Diploma -
Central Davidson High