Christine Saiza
San Bernardino,CA
Summary
Coordinated scheduler with a focus on optimizing procedures and enhancing productivity. Extensive experience in administration and customer service, with expertise in calendar management and documentation. Proven ability to communicate effectively, solve problems, and adapt to various environments, ensuring efficient scheduling operations. Strong work ethic and exceptional interpersonal skills, capable of mastering new skills independently.
Overview
11
11
years of professional experience
Work History
ASC Scheduler
Riverside Medical Clinic Surgery Center
Riverside, California
02.2019 - Current
- Coordinated appointment schedules for multiple healthcare providers effectively.
- Utilized scheduling software to maintain accurate records of appointments.
- Collaborated with staff to resolve scheduling conflicts and enhance efficiency.
- Assisted in training new schedulers on ASC policies and procedures.
- Monitored daily schedules to ensure timely patient care delivery.
- Developed and updated scheduling templates for various medical specialties.
- Scheduled and confirmed Pain management appointments.
- Communicated schedule changes effectively throughout the organization when necessary.
- Performed data entry into computer systems for tracking purposes.
- Maintained positive working relationship with fellow staff and management.
- Answered phones and routed voicemails to respective employees.
- Handled incoming calls and directed callers to appropriate department or employee.
- Assisted organizational efforts by filing, entering data and answering phones.
- Maintained front desk to provide positive first impression.
- Offered reception coverage to relieve staff during absences or breaks.
- Assisted with set up for social events and food deliveries.
Surgery Scheduler
Mission Surgical Clinic
Riverside, CA
09.2014 - 01.2019
- Scheduled surgeries by coordinating with surgeons and medical staff.
- Managed patient records using electronic health record systems.
- Communicated with patients to confirm appointments and provide instructions.
- Organized surgical schedules to optimize clinic workflow and efficiency.
- Created and managed surgical schedules for multiple surgeons.
- Ensured that all required documents were obtained prior to scheduled procedures.
- Assisted with pre-operative preparation such as obtaining insurance authorizations, lab work, radiology tests.
- Adhered to HIPAA guidelines when handling confidential information.
- Worked with operating facilities to schedule procedures on behalf of surgeons.
- Ordered and maintained supply inventory for medical office.
Education
Medical Assistant -
Southeast Regional Occupation Program
Cerritos, CA10-2001
Skills
- Scheduling software proficiency
- Appointment coordination and scheduling
- Patient records management
- Data entry accuracy
- Workflow optimization
- Patient registration
- Microsoft Office Suite proficiency
- Attention to detail
- Strong work ethic
- Employee training and development
- Front desk operations
Timeline
ASC Scheduler
Riverside Medical Clinic Surgery Center
02.2019 - Current
Surgery Scheduler
Mission Surgical Clinic
09.2014 - 01.2019
Medical Assistant -
Southeast Regional Occupation Program