Christine Scander
Perham,MN
Summary
A leader with experience in maintaining a positive working environment and minimal employee turnover. Exceptional customer service standards, conflict resolution skills, and proven success in developing and motivating solid teams that exceed customer expectations. Authorized to work in the US for any employer
Professional with experience in substance abuse support, focused on delivering impactful results. Skilled in patient care, crisis intervention, and treatment planning. Strong team collaborator, adaptable to changing needs, and reliable in achieving goals. Effective communicator with compassionate approach, ensuring positive patient outcomes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Chemical Dependency Technician
Rewind Treatment Center
Perham, MN
07.2022 - 03.2025
- Provide Record Keeping
- Distribute Medications
- Create and maintain Medication Administration Record
- Administer Breathalyzer and Urine analysis
- Crisis Intervention - deescalation skills
- Ordering Medications
- Update Medication Lists
- Discharging clients
- Prepared Intake folders
- Revise and create forms
- Close Client Charts
Store Start Up Consultant
Hanks Southside
Wadena, MN
10.2021 - 05.2022
- Coordinated with Designer and Structural Engineer
- Investigated Advertising Options and Strategies
- Deciding on Merchandise and Suppliers
- Researched Point of Sale systems
- Generated hiring and wage strategies
Guest Service Manager
Coborn's
Saint Cloud, MN
10.2019 - 09.2021
- Interviewing, hiring, and training new employees
- Instructed completion of onboarding for new and current staff to ensure policy and procedures were followed
- Performed 30 annual employee reviews
- Provide backup to all departments
- Strategized staffing schedule to become more labor cost-effective.
- Facilitated ordering of lane merchandise
- Accomplished daily bookkeeping
Assistant General Manager
Denny's
Otsego, MN
09.2017 - 10.2019
- Resolved issues by employing careful listening and communication skills while promoting brand loyalty and ensuring repeat customers
- Created and deployed successful strategies to boost performance, increase efficiency and excel with exceptional customer service
- Kept restaurant compliant with all federal and state food safety regulations
- Received highest inspection scores to date
- Reduced annual labor costs by 7% through effective scheduling
- Engaged with customers, offering menu information, providing suggestions, and showing sincerity in communication
General Manager
Hoot N Holler Bar & Grill
Ottertail, MN
10.2011 - 09.2017
- Increased Customer Service satisfaction by 38% in the first quarter
- Educated, coached, and mentored staff to ensure the success of new Steps of Service
- Directed successful turnaround of the business
- Controlled inventory by tracking and ordering precise quantities
- Oversaw balancing of cash registers, reconciled transactions, and deposits
- Motivated team to perform at peak efficiency and quality
- Developed strong relations with customers and vendors on behalf of the organization
- Determined staffing and scheduling requirements
- Trained and mentored all staff
Education
Some College (No Degree) - Elementary Education
Moorhead State University
Moorhead, MNSkills
- Training & development
- Customer service
- Conflict management
- Guest Services
- Labor Cost Analysis
- Food Safety
- Profit & Loss
- Restaurant Management
- Pricing
- POS
- Kitchen Management Experience
- Employee Orientation/Onboarding
- Strategic Planning
- Interviewing
- Restaurant Experience
- Bartending
- Recruiting
Certification
- ServSafe
- Food Safety Certification
- Bartender License
- Food Handler Certification
- CPR Certified
Assessments
- Customer focus & orientation — Proficient
- August 2021
- Responding to customer situations with sensitivity
- Full results: Proficient
- Teamwork: Interpersonal skills — Proficient
- April 2022
- Responding to challenging team situations at work
- Proofreading — Proficient
- Finding and correcting errors in written texts
- Attention to detail — Proficient
- Identifying differences in materials, following instructions, and detecting details among distracting information
- Learning agility — Proficient
- Learning and applying new information
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Chemical Dependency Technician
Rewind Treatment Center
07.2022 - 03.2025
Store Start Up Consultant
Hanks Southside
10.2021 - 05.2022
Guest Service Manager
Coborn's
10.2019 - 09.2021
Assistant General Manager
Denny's
09.2017 - 10.2019
General Manager
Hoot N Holler Bar & Grill
10.2011 - 09.2017
Some College (No Degree) - Elementary Education
Moorhead State University