Christine Scerra

• Achieved cost savings with thorough analysis and negotiation of vendor contracts for telecom services.
• Reduced downtime for clients through proactive monitoring and maintenance of telecom systems.
• Accurately read, understood and carried out written instructions.
• Communicated effectively with vendors to determine pricing and technical specifications for available hardware, software and services.
• Increased customer satisfaction by providing timely support and resolving technical issues.

Worked with Billing Company to create new cellular plans

Reviewed samples of customer bills to be sure the plans billed as created.

Trained new Customer Service Reps on the computer billing system

• Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of the billing process.
• Enhanced customer satisfaction with timely and accurate billing information, resolving disputes promptly and professionally.
• Trained new team members on internal billing procedures, fostering a collaborative work environment for continuous improvement.
• Conducted regular account reconciliations to verify invoice accuracy, resulting in reduced disputes and improved cash flow management.