Christine S. Dietz
Portland
Summary
Customer service professional with extensive experience in delivering exceptional support and building customer loyalty. Skilled in problem-solving, complaint resolution, and bilingual customer support, with a strong focus on enhancing customer satisfaction. Eager to leverage expertise in a Customer Service role to contribute to a dynamic team.
Dedicated Wheelchair Assistant with strong communication and empathy skills. Proven ability to deliver exceptional customer service while ensuring safety compliance and efficient transport for individuals with disabilities.
Overview
12
12
years of professional experience
Work History
Wheelchair Assistant
G2 Secured Staff
Portland
11.2025 - Current
- Provided mobility assistance to passengers with disabilities, ensuring safe and comfortable transport.
- Collaborated with team members to streamline wheelchair assistance processes for enhanced efficiency.
- Ensured compliance with safety regulations during the transportation of clients in wheelchairs.
- Conducted routine checks on wheelchair equipment to ensure safety and functionality.
- Guided patients through the airport, addressing any concerns or questions they had along the way.
- Trained new staff members on wheelchair assistance protocols and customer service standards.
- Facilitated communication between passengers and airline staff to address specific mobility needs.
- Executed transport requests promptly, minimizing wait times for individuals needing assistance.
- Monitored the condition of wheelchairs and reported any maintenance needs to supervisors.
- Maintained a professional demeanor while handling sensitive situations with empathy and understanding.
- Assisted customers with baggage claims.
- Helped customers enter airplane, locate seat and stow luggage.
- Communicated with gate agents to coordinate assistance boarding.
- Aided customers with TSA checkpoint screenings.
- Transported individuals requesting wheelchair service to and from desired locations.
- Greeted customers, answered questions and discussed services.
- Backed wheelchairs down jetways to safely overcome decline of ramp.
- Reviewed airline tickets, interpreted airline city codes and read domestic and international forms.
- Obtained authorization from insurance companies prior to ordering new wheelchairs or any necessary repairs and maintenance.
- Provided emotional support for clients who are dealing with long-term disabilities or limited mobility due to injury or illness.
- Maintained cleanliness of wheelchairs after each use by wiping down surfaces with disinfectant wipes or sprays.
- Instructed patients on proper posture while seated in a wheelchair for comfort and safety purposes.
- Repaired minor mechanical problems with wheelchairs such as broken wheels or malfunctioning brakes, tires, cushions, arms.
WHEELCHAIR ASSISTANT
Portland International Airport
Portland
01.2023 - 11.2025
- Developed customer service protocols that improved customer.
- Provided friendly customer service while taking orders efficiently.
- Evaluated customer feedback to improve customer service experience.
- Utilized customer service skills to manage difficult conversations.
- Ensured that all safety protocols were followed when transporting clients in wheelchairs.
- Provided emotional support to wheelchair-bound patients who were dealing with depression or anxiety due to their disability.
- Assigned transport of special needs passengers for safe onboarding and offboarding procedures.
- Maintained log of lost luggage, assisting passengers with tracking down item location and reason for item loss.
- Responded to passengers' questions, requests, and complaints.
MERCHANDISE COORDINATOR / KEY CARRIER
TJ MAXX
Portland
08.2013 - 07.2021
- Customer service representatives listen to customer concerns, answer customer questions and provide information about the company's products and services.
- Provide outstanding customer sales and service support to better customer and improve business performance.
- Greet address and thank customers during business transactions.
- Understand customers complaints/issues so as to provide appropriate clarification and solutions.
- Route misdirected customer requests to appropriate person.
- Help to assemble and present merchandise to customers.
- Contribute ideas to resolve customer problems to improve productivity.
- Analyze complex customer issues and provide corrective actions.
- Participate in meeting and activities held to improve customers satisfaction and business performance.
- Train new hired associates.
- Responsible for filling the empty goods and selecting the damaged products.
- Responsible for the cleanliness and neatness of store display.
- Make changes in demand and supply depending on policies.
- Acts as manager on duty in adherence with company policy and procedure.
- Role models exceptional customer service.
- Promotes a culture and honesty and integrity; maintains confidentiality.
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Built and maintained positive working relationships with co-workers.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Provided excellent customer service by greeting customers and offering assistance.
- Helped restock shelves when necessary to maintain an organized display area.
- Accurately processed customer payments using cash, credit cards, and checks.
- Developed strong customer relationships to support satisfaction and loyalty.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Utilized problem solving skills to effectively handle difficult situations.
- Assisted with training and mentoring new team members.
- Delivered exceptional customer service at all points of contact.
- Processed customer orders and ensured the accuracy of their purchases.
- Greeted and informed customers of products, fostering positive store experiences.
- Enforced store safety and cleanliness standards, reducing hazards.
- Performed opening and closing duties such as counting money, balancing registers and reconciling discrepancies.
- Operated the POS system efficiently to ensure accurate transactions.
- Supported other departments within the store by providing assistance when needed.
- Executed inventory audits to verify stock accuracy and minimize discrepancies.
- Collaborated with marketing teams to develop promotional strategies that enhanced product visibility.
- Trained staff on merchandise presentation standards to ensure compliance with company guidelines.
- Provided insights on customer trends and preferences to inform purchasing decisions.
- Managed product placement and organization to optimize customer shopping experience.
- Maintained visual standards for product displays, ensuring alignment with seasonal themes and promotions.
- Communicated regularly with suppliers regarding order status and product quality issues.
- Monitored competitor merchandising strategies to identify best practices and areas for improvement.
- Utilized data analytics tools to track sales performance and make informed merchandising decisions.
- Facilitated cross-functional teamwork among sales, operations, and management to enhance store performance.
- Maintained product inventory and tracked stock levels to ensure accurate record keeping.
Education
HIGH SCHOOL -
Kawayan National High School
Kawayan, PhilippinesSkills
- Excellent communication
- Advanced using technology
- High accuracy in calculation
- Customer service
- Teamwork
- Organization
- Leadership
- Active listening
- Building customer loyalty
- Communication
- Complaint resolution
- Organizational skills
- Decision making
- Empathy
- Interpersonal skills
- Patience
- Persuasion skills
- Positive attitude
- Problem-solving skills
- Time management
- Mobility assistance
- Wheelchair maintenance
- Safety compliance
- Customer relationship management
- Team collaboration
- Effective communication
- Customer service training
- Problem solving
- Transfer skills
- Transportation assistance
- Travel documentation
- Baggage handling
- Flight scheduling
- Issuing tickets
- Security screenings
- Passenger assistance
- Coordinating schedules
- Check-in processes
- Pre-boarding checking
- Motivating employees
- Customer service management
- Baggage checks
- Cash management
- Service-based selling
- Boarding support
- TSA collaboration
- Airline policies
- Ticketing
- Airport security
- Ticketing knowledge
- Check-in procedures
- Boarding assistance
- Passenger check-in
- Passenger ramp assistance
- Strong organization
- Reservations
- Baggage handling abilities
- Boarding gate procedures
- Computer skills
References
- Carla Slater, Merchandise Coordinator Co-Worker, (971) 803-0571, carlaslater@yahoo.com
- Valerie Mitchell, Coordinator Co-Worker, (503) 970-0487, valeriemtchell@yahoo.com
- Megan Borndes, Associate Co-Worker, (360) 213-6532, meganborndes@yahoo.com
Timeline
Wheelchair Assistant
G2 Secured Staff
11.2025 - Current
WHEELCHAIR ASSISTANT
Portland International Airport
01.2023 - 11.2025
MERCHANDISE COORDINATOR / KEY CARRIER
TJ MAXX
08.2013 - 07.2021
HIGH SCHOOL -
Kawayan National High School