Christine F.
Solvang,CA
Summary
Dynamic professional with extensive experience in order management and operational process improvement, adept at enhancing customer support and providing tailored product selection guidance. Proven track record in managerial roles, complemented by experience as an office assistant and yoga instructor, fostering a unique blend of empathy and efficiency. Comprehensive understanding of inventory control, ensuring consistent delivery of high-quality results that exceed expectations. Committed to enriching customer experiences through strong listening skills, strategic insights and effective solutions.
Overview
12
12
years of professional experience
Work History
Office Assistant
Z. Attorney at Law
Solvang, CA
08.2020 - Current
- Manage daily office operations, ensuring efficient workflow and organization.
- Assist in scheduling appointments and maintaining calendars.
- Coordinate client communications, providing timely updates and information.
- Organize legal documents and correspondence with attention to detail, accuracy, and privacy of sensitive information.
- Process incoming and outgoing mail and packages according to established procedures.
Yoga Instructor
Private Practice
12.2013 - Current
- Conduct workshops and training sessions to empower clients in personal development practices.
- Improve customer satisfaction by consistently providing timely and accurate support to clients.
- Support practice growth through exceptional customer service, fostering long-term relationships with patients and their families.
- Obtain positive customer reviews and testimonials by delivering an exceptional level of support throughout every interaction.
- Provide remote support for a wide range of software and hardware issues, maintaining strong customer relationships.
Content Contributor
Yoga Renew Teacher Training Online
01.2019 - 01.2022
- Developed engaging content for online yoga courses, enhancing student learning experiences.
- Researched and curated relevant articles to support course material and enhance educational offerings.
- Edited and proofread instructional materials to ensure clarity, accuracy, and consistency across platforms.
- Enhanced reader engagement by consistently producing high-quality, informative content tailored to the target audience.
Office Administrator and Yoga Instructor
Danyasa Eco-Lodge
Costa Rica
01.2017 - 01.2018
- Managed daily office operations, ensuring smooth workflow and efficient communication.
- Coordinated schedules and appointments for staff, enhancing time management and productivity.
- Maintained accurate records of inventory, supplies, and equipment for optimal resource allocation.
- Implemented filing systems, improving document retrieval efficiency and organization.
Studio Manager and Instructor
Corepower Yoga
Torrance
01.2014 - 01.2017
- Oversee daily studio operations, ensuring exceptional customer service and adherence to brand standards.
- Coordinate marketing initiatives to increase community engagement and drive membership growth.
- Deliver an inspired, consistent experience at all times
- Keep an NPS score of 80% or higher
- Develop and implement staff training programs to enhance team performance and retention.
- Analyze customer feedback to identify areas for improvement in service delivery and programming.
- Managed budgets and financial reports, ensuring fiscal responsibility and profitability.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Utilize creative freedom while adhering to company branding
- Programming Enrollment and Execution
- Execute teacher training programs with excellence and meet Yoga Alliance standards
- Lead Teacher Trainings, and solely responsible for enrolling clients for all programs
- Continually develop the programming bench and foster leadership skills in other employees
- Membership Maintenance
- Drive studio business through membership
- Meet membership targets
- Ensure a response to At Risk students and online feedback
- Financial Management
- Meet or beat studio budget; review and action on studio financial dashboard software and labor package
- Communicate team actions needed to achieve studio goals
- Responsible for payroll bi-monthly
- Retail Display and Quarterly Inventory
- Ensure 1 cleanliness audit per day and 2 supporting audits from staff
Education
Bachelor of Science - Zoology
Colorado State University
Fort Collins, CO05-2012
Skills
- Customer service expert
- ERP systems experience
- Data entry skills
- Order proofing
- Experience with Salesforce software
- Slack communication
- Proficient in Mindbody software
- Google Docs management
- CareerCloud payroll management
- Social media management
- Content creation for Facebook
- Website development using Wix
- Experienced with MS Office applications
- Sales support
- Order management
- Order picking
- Invoicing and billing
- Verifying shipments
- Managing returns
- Problem-solving
- Active listening
- Effective communication
- Adaptability and flexibility
Timeline
Office Assistant
Z. Attorney at Law
08.2020 - Current
Content Contributor
Yoga Renew Teacher Training Online
01.2019 - 01.2022
Office Administrator and Yoga Instructor
Danyasa Eco-Lodge
01.2017 - 01.2018
Studio Manager and Instructor
Corepower Yoga
01.2014 - 01.2017
Yoga Instructor
Private Practice
12.2013 - Current
Bachelor of Science - Zoology
Colorado State University