Christine Sicicgnano

• Manage insurance book of business for 700 clients
• Developed office procedures, standardizing processes to enhance operational consistency.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Streamlined office operations, enhancing workflow efficiency and productivity.

• Oversaw medication dispensing processes, ensuring compliance with safety and regulatory standards.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
• Implemented inventory management systems, optimizing stock levels and reducing waste significantly.
• Collaborated with pharmacists to verify prescription accuracy and resolve discrepancies efficiently.

• Developed and implemented engaging recreational programs for residents, enhancing quality of life.
• Coordinated events, fostering community engagement and resident participation in social activities.
• Collaborated with healthcare staff to ensure activities align with resident care plans and preferences.
• Supervised volunteer teams, providing guidance and training to support program execution.

• Oversaw billing processes, ensuring accuracy and compliance with company policies
• Managed accounts receivable, tracking outstanding payments and resolving discrepancies
• Collaborated with cross-functional teams to address client inquiries regarding invoices
• Maintained compliance with industry regulations, staying up-to-date on changes in laws and policies affecting billing procedures.
• Managed the accounts receivable process, ensuring prompt payments from clients and minimizing outstanding balances.

• Managed front desk operations, ensuring smooth patient check-in and appointment scheduling.
• Coordinated communications between patients and healthcare providers to enhance service delivery.
• Utilized electronic health record systems for accurate data entry and retrieval of patient information.
• Resolved patient inquiries and concerns, maintaining a high level of customer satisfaction.
• Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.

Stay at home parent

• Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
• Organized research materials, maintaining a well-ordered workspace conducive to productivity.
• Maintained open lines of communication with project leads and team members for effective collaboration on common goals.
• Monitored project timelines, ensuring timely completion of tasks while maintaining high-quality output.

• Conducted literature reviews to support research initiatives and inform clinical practices.
• Assisted in data collection and analysis using statistical software to ensure research integrity.
• Collaborated with multidisciplinary teams to develop study protocols and improve project outcomes.
• Maintained accurate records of participant interactions and research findings for compliance purposes.
• Coordinated scheduling of interviews and assessments, optimizing researcher time management.