Christine Skone
Las Vegas,NV
Summary
Dynamic professional with a proven track record at Northwest Airlines, excelling in customer service and safety management. Leveraging strong problem-solving skills and adaptability, I consistently enhanced passenger satisfaction and loyalty. My creative approach and effective communication fostered collaboration, ensuring seamless travel experiences while maintaining high performance ratings.
Overview
30
30
years of professional experience
Work History
Tutor
CCSD
05.2018 - 05.2020
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Flight Attendant & Flight Attendant Manager
Northwest Airlines
05.1990 - 06.2005
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
Skills
- Patience and empathy
- Problem-solving skills
- Creative thinking
- Collaboration and teamwork
- Organization and preparation
- Adaptable nature
- Creativity and innovation
- Verbal and written communication
Timeline
Tutor
CCSD
05.2018 - 05.2020
Flight Attendant & Flight Attendant Manager
Northwest Airlines
05.1990 - 06.2005
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