Christine Smith
Secretary, Reseptionist, Sales
Jacksonville
Summary
Dynamic professional with extensive experience in customer service and office administration at Red Roof Inn Hotel. Proven track record in enhancing guest satisfaction and fostering team collaboration. Skilled in verbal and written communication, adept at managing budgets and implementing strategic plans to drive business growth. Committed to delivering exceptional service and operational excellence.
Overview
10
10
years of professional experience
Work History
Secretary, Receptionist, Sales
Florida Cypress Wood Products
Jacksonville, Fl
08.2025 - Current
- Maintained daily report documents, memos and invoices.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Manager
Fluff and Fold
Jacksonville, Fl
08.2018 - 03.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
General Manager
Red Roof Inn Hotel
Jacksonville, Fl
11.2015 - 06.2017
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Formulated policies and procedures to streamline operations.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Launched successful loyalty programs to retain valuable customers and boost repeat business visits.
- Fostered a positive work environment by promoting teamwork, open communication, and continuous employee development opportunities.
- Encouraged community involvement by partnering with local organizations and sponsoring events that benefit the area.
- Improved overall guest satisfaction by implementing well-coordinated staff training programs and exceptional customer service initiatives.
- Maximized revenue generation through strategic room pricing, inventory management, and upselling techniques at the front desk.
- Increased hotel occupancy rates through effective marketing strategies, partnerships with local businesses, and revenue management techniques.
Education
High School Diploma -
Bristol Eastern High School
Bristol, CTSkills
Customer service
Office administration
Verbal and written communication
Appointment scheduling
Timeline
Secretary, Receptionist, Sales
Florida Cypress Wood Products
08.2025 - Current
Manager
Fluff and Fold
08.2018 - 03.2025
General Manager
Red Roof Inn Hotel
11.2015 - 06.2017
High School Diploma -
Bristol Eastern High School