Christine Stanislawzyk
Wakefield,MA
Summary
Business Operations Specialist with a proven track record of driving operational excellence through meticulous organization and a focus on cross-functional coordination. Expert at integrating finance, HR, and administrative workflows to achieve tangible, bottom-line results. Proactive problem-solver dedicated to process optimization and aligning team efforts with evolving business strategic goals.
Overview
31
31
years of professional experience
Work History
Business Administrator
Naviam (formerly InterPro Solutions LLC)
Stoneham, MA
04.2024 - 03.2026
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Leveraged strong communication skills to build rapport with customers during collection calls.
- Developed and maintained strong relationships with clients to facilitate payment resolutions.
- Generated and distributed weekly customer statements
- Collaborated cross-functionally to ensure seamless coordination between collections, sales, and finance departments.
- Negotiated settlements on outstanding balances, reducing overall write-offs for the department.
- Increased cash flow by consistently meeting or exceeding monthly collection targets.
- Entered client details and notes into CRM system for interdepartmental access and review.
Director of Business Operations
InterPro Solutions, LLC
Stoneham, MA
01.2016 - 04.2024
- Managed 50+ client purchase orders monthly and processed associated invoices in QuickBooks, maintaining 100% billing accuracy. In addition, processed invoices using client individual portals (including IPP Platform, SAP Ariba and others), as needed.
- Tracked open professional service PO’s, through full billing lifecycle, using HubSpot to track billing cycles.
- Resolved monthly client inquiries related to billing and payments, maintaining high client satisfaction
- Processed in weekly/monthly payments, including vendor disbursements, checks, and bank deposits
- Led annual support renewal process for 150 client accounts, achieving 100% on-time renewals and consistent recurring revenue flow
- Performed collection efforts. Monitored $2,000,000 -3,000,000 in accounts receivable, reducing overdue balances through proactive collections
- Investigated and applied all monthly transactions (ACH, wire, credit card), ensuring accurate allocation of funds
- Assisted with audits and tax preparation, ensuring 100% compliance and documentation accuracy
- Managed employee onboarding processes, ensuring compliance with company policies and regulations.
- Streamlined recruitment procedures, enhancing candidate experience and reducing time-to-hire.
- Updated HR database with new employee information, changes in benefits, and other details.
- Assisted employees with benefits enrollment, ensuring accuracy of information and timely processing of forms.
- Served as a knowledgeable resource for all staff members regarding company policies, procedures, benefits, and other HR-related matters.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Managed benefits enrollment by answering questions and aiding employees with login details.
- Coordinated employee events and recognition programs to promote a positive work culture and strengthen team relationships.
Office Manager
InterPro Solutions, LLC.
Stoneham, MA
10.2012 - 01.2016
- Managed daily front desk operations, ensuring smooth guest check-ins and check-outs.
- Coordinated communication between departments to enhance guest satisfaction and operational efficiency.
- Developed and maintained filing systems for guest records, enhancing data retrieval processes.
- Populated internal CRM with 10,000+ leads
- Improved office organization by implementing effective filing systems and document management practices.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
- Provided administrative support to various departments, contributing to overall company efficiency.
- Developed strong relationships with clients, fostering loyalty and repeat business through exceptional service.
- Facilitated interdepartmental communication by acting as point of contact between different teams which helped streamline workflow
Client Services Manager/Card Operations Specialist
Fidelity National Information Services (FIS)
Waltham, MA
08.2007 - 09.2011
- Managed over 20 client relationships, product options, quotes, proofs, status updates and inventory items to meet vital deliverables and deadlines for custom benefit card programs.
- Provided comprehensive client support with the day-to-day use of the Benefit Payment System application.
- Integral contributor to migration of custom benefit card programs, successfully driving over 75 programs to completion within 6 months.
- Leveraged strong interpersonal skills and relationships to impact results in projects that required cross-functional input.
- Monitored daily benefit card file transmission for thousands of employees to ensure compliance with auditing and security standards including troubleshooting and problem solving real-time mission-critical file data/error issues.
- Developed and implemented operational documentation for internal and client usage.
Marketing Coordinator
The Revolution Group
Wakefield, MA
10.2006 - 05.2007
- Devised and executed email marketing campaigns for IT consulting firm engaging hundreds of new job candidates, increasing internal database applicants by 10% on a weekly basis.
- Initiated marketing strategies to support sales and recruiting team consisting of ten professionals.
- Coordinated and participated in team brainstorming meetings to identify keywords for Internet searches to identify potential candidates for open job requisitions.
Project Manager/Administrative Positions
Reardon Associates
Burlington, MA
05.2005 - 08.2006
- Established, developed and managed relationships with new and existing clients by maintaining a minimum of 50 contacts per day, including initiating up-sell and cross-sell opportunities.
- Developed email sales messages to potential partnering franchises and conducted interest calls to various vertical markets.
- Researched and addressed all client inquiries including production specifications, printing processes, quote requests, order fulfillment and shipping.
- (various contract assignments)
Executive Assistant
Mullen Advertising
Wenham, MA
10.2004 - 04.2005
- Provided comprehensive executive support for the Vice President of Account Services.
- Managed the Internship Program for General Advertising, including the assessment of departmental intern needs, reviewing resumes, scheduling interviews, and welcoming interns.
- Coordinated complex and timely travel itineraries for over ten Account Service Team members.
Marketing Project Manager
Ipswitch, Inc.
Lexington, MA
02.1995 - 02.2004
- Cultivated and maintained vendor relationships including quote negotiations to reduce company costs.
- Supervised direct mail campaigns and collateral development from inception to completion while coordinating strategic efforts with product managers, sales and marketing teams.
- Contributed to the research and analysis of collateral and signage in the corporate re-branding initiation project.
- Joined start-up IT solutions Software Company as an operations professional, and played a key role in the company’s growth to $23,000,000 in sales by contributing to the development and streamlining of processes to increase productivity in operations, administration and marketing, evolving into several positions within the organization.
Senior Marketing Communications Specialist
Ipswitch, Inc.
Lexington, MA
01.1999 - 01.2003
- Maintained vendor relationships including delivery schedule and quote negotiations.
- Composed daily email message templates to existing database clientele and prospective clients.
- Oversaw the acquisition of internal and external promotional items while adhering to budget constraints.
Accounting Supervisor/Marketing Communications Coordinator
Ipswitch, Inc.
Lexington, MA
01.1995 - 01.1999
- Performed all AP/AR functions utilizing QuickBooks.
- Analyzed marketing program results including response rates, revenue gain, and overall success to provide trend assessment and strategize future best practice.
- Developed and implemented a reporting mechanism to evaluate and reconcile marketing budget dollars versus actuals to reduce future program expenses.
Education
Associate of Arts - Magna Cum Laude
Eastern Nazarene College
Quincy, MACertificate - Computer Applications
Newbury College
Brookline, MASkills
- Operational Efficiency
- Team collaboration
- Exceptional organizational skills
- Attention to detail
- Customer relationship building
- Outstanding communication skills
- Microsoft Office Suite
- SharePoint
- SalesForce/DreamForce, HubSpot
- QuickBooks
- Cross-functional communication
Training & Workshops
- Effective Purchasing Negotiations Workshop, American Management Association
- HTML 4.01, New Horizon Computer Learning Center
- Business Writing for Busy Professionals, National Seminars Group
- Business Writing Basics for Professionals, SkillPath Seminars
- Security Awareness Training, Regulatory University
- Information Security and HIPAA Privacy Training, Regulatory University
Timeline
Business Administrator
Naviam (formerly InterPro Solutions LLC)
04.2024 - 03.2026
Director of Business Operations
InterPro Solutions, LLC
01.2016 - 04.2024
Office Manager
InterPro Solutions, LLC.
10.2012 - 01.2016
Client Services Manager/Card Operations Specialist
Fidelity National Information Services (FIS)
08.2007 - 09.2011
Marketing Coordinator
The Revolution Group
10.2006 - 05.2007
Project Manager/Administrative Positions
Reardon Associates
05.2005 - 08.2006
Executive Assistant
Mullen Advertising
10.2004 - 04.2005
Senior Marketing Communications Specialist
Ipswitch, Inc.
01.1999 - 01.2003
Marketing Project Manager
Ipswitch, Inc.
02.1995 - 02.2004
Accounting Supervisor/Marketing Communications Coordinator
Ipswitch, Inc.
01.1995 - 01.1999
Certificate - Computer Applications
Newbury College
Associate of Arts - Magna Cum Laude
Eastern Nazarene College