Christine Torres
Mission Pet Health
Austin,TX
6
years of professional experience
Results-driven Veterinary Hospital Manager with expertise in daily operations, staff leadership, and financial management. Skilled in optimizing workflows, ensuring compliance, and maintaining high patient care standards. Manages recruitment, training, and development of staff while cultivating a positive workplace culture. Experienced in budgeting, inventory management, scheduling, and implementing operational improvements to boost efficiency and client satisfaction.
Work History
Hospital Manager For Daylily Animal Hospital
8 Months- Directed hospital operations, aligning staff workflows with patient care standards and client service goals.
- Managed budgets, inventory controls, and vendor relationships to support efficient clinic performance.
- Led hiring, onboarding, and performance coaching for veterinary support teams.
- Maintained high levels of patient confidentiality, adhering to HIPAA guidelines and ensuring staff members were well-trained in the proper handling of sensitive information.
- Collaborated with veterinarians to resolve operational issues and strengthen patient flow.
- Managed scheduling, payroll inputs, and coverage plans to maintain efficient daily hospital performance.
Hospital Manager for Crestview Vet Clinic on Airport Blvd
2 Years 8 Months- Directed daily hospital operations, aligning staffing, workflow, and client service standards.
- Managed budgets, inventory controls, and purchasing to support efficient resource utilization.
- Coached team members on client communication, scheduling, and hospital procedures.
- Evaluated employee performance regularly, providing constructive feedback to support growth and skill development within the organization.
- Promoted a culture of excellence among hospital staff by organizing ongoing professional development opportunities for employees at all levels.
Office Manager, Internal Marketing Designer, Social Media Manager
1 Year 6 Months- Managed training for staff, created schedules, ordered/restocked supplies, delegated clinic tasks, and fostered positive work culture within team.
- Internal Marketing Duties: Designing marketing material to be posted around the clinic, on social media, and for client outreach.
- Developed posts for Instagram and monitored engagement metrics and reviews on Google and Yelp.
- Answered phones, scheduled appointments, maintained records, and provided quality customer service.
- Technician duties: filling prescriptions, restraining patients for procedures, running blood work for a variety of tests
Emergency/ICU Client Patient Coordinator
9 Months- Coordinated patient admissions, discharges, and appointment scheduling to support smooth daily hospital operations.
- Communicated with clients to confirm instructions, updates, and follow-up care information.
- Prepared and presented treatment estimates for critical care and emergency department procedures, facilitating informed decision-making
- Utilized Cornerstone, Smartflow, CUBEX, and PayJunction to access hospital records and communicate effectively for essential tasks
- Verified medical records, forms, and patient information for accuracy before clinical handoff.
Education
Bachelor of Science - Wildlife and Fisheries with a concentration in Wildlife Ecology, and a double major in Entomology
Skills
Veterinary PIMS software expertise
Veterinary compliance management
AAFP Feline Friendly Certified
Operations management
Staff development
Budget management
Operational quality assurance
Microsoft Office proficiency
Skilled in using Canva Website and graphic design
Timeline
Hospital Manager For Daylily Animal Hospital
Mission Pet Health
03.2026 - CurrentRead More
Hospital Manager for Crestview Vet Clinic on Airport Blvd
Mission Pet Health
07.2023 - 03.2026Read More
Office Manager, Internal Marketing Designer, Social Media Manager
Austin Vet Care at Metric
01.2022 - 07.2023Read More
Emergency/ICU Client Patient Coordinator
Gulf Coast Veterinary Specialists
04.2021 - 01.2022Read More
Texas A&M University
Bachelor of Science from Wildlife and Fisheries with a concentration in Wildlife Ecology, and a double major in Entomology
Read More