Hilary Lammers
Maple Plain,MN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Mission Animal Hospital
Customer Service Represenative
Eden Prairie, Minnesota
10.2025 - Current
- Delivered excellent service to clients and their pets during check-in and check-out, ensuring a positive experience and smooth transitions.
- Managed incoming calls on a multi-line phone system, providing prompt and courteous customer service both over the phone and in person.
- Scheduled appointments efficiently with clients via phone or email, optimizing daily workflow and minimizing scheduling conflicts.
- Entered all pet records accurately through Vetspire and maintained organized paper files, supporting seamless information retrieval.
- Executed day-to-day duties with attention to detail and timeliness.
- Proposed innovative ideas and solutions that improved team collaboration and effectiveness.
- Collaborated with diverse coworkers to achieve goals and resolve issues related to products and services.
Customer Service Representative
Corcoran Pet Care
Corcoran, MN
09.2024 - 10.2025
- Delivered excellent service to clients and their pets during check-in and check-out, ensuring a positive experience and smooth transitions.
- Managed incoming calls on a multi-line phone system, providing prompt and courteous customer service both over the phone and in person.
- Scheduled appointments efficiently with clients via phone or email, optimizing daily workflow and minimizing scheduling conflicts.
- Updated client profiles, vaccination records, and pet care notes
- Entered all pet records accurately through Avamark and maintained organized paper files, supported seamless information retrieval.
Customer Service Representative
Glen Lake Animal Hospital
Glendale, MN
08.2023 - 08.2025
- Managed incoming calls on a multi-line phone system, providing prompt and courteous customer service both over the phone and in person.
- Delivered excellent service to clients and their pets during check-in and check-out, ensuring a positive experience and smooth transitions.
- Scheduled appointments efficiently with clients via phone or email, optimizing daily workflow and minimizing scheduling conflicts.
- Entered all pet records accurately through EzyPet and maintained organized paper files, supporting seamless information retrieval.
Education
Brainerd Education Center
Brainerd, MNSkills
- Veterinary practice software
- Patient record entry
- Appointment scheduling
- Multi-line phone systems
- Vetspire, Cornerstone, Avamark and EzyPet veterinary software experience
Timeline
Mission Animal Hospital
Customer Service Represenative
10.2025 - Current
Customer Service Representative
Corcoran Pet Care
09.2024 - 10.2025
Customer Service Representative
Glen Lake Animal Hospital
08.2023 - 08.2025
Brainerd Education Center