Simone Lewis-Singleton
Boston,MA
Summary
Motivated professional eager to embrace new challenges. Demonstrates a strong work ethic and adaptability, complemented by exceptional interpersonal skills. Proven ability to work independently and rapidly acquire new competencies.
Overview
9
9
years of professional experience
Work History
Receptionist/Client Service Representative
Jamaica Plain Animal Clinic
Jamaica Plain, MA
11.2023 - 05.2025
- Managed appointment scheduling using veterinary practice software.
- Greeted clients and their pets, creating a welcoming environment.
- Assisted with patient check-in and check-out processes efficiently.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Updated and recorded customer or client information to maintain accounts.
Care Coordinator
Bond Vet
Boston, MA
09.2021 - 10.2023
- Coordinated appointments and follow-ups for pet care services.
- Managed communication between clients and veterinary staff effectively.
- Assisted in maintaining patient records using practice management software.
- Educated pet owners on health care plans and preventive treatments.
- Supported the veterinary team in daily operational tasks seamlessly.
- Scheduled surgeries and procedures while ensuring proper documentation.
Animal Care Assistant
Boston Veterinary Clinic
Boston, MA
04.2018 - 08.2021
- Monitored animal behavior and health, reporting changes to veterinary staff.
- Provided compassionate support to pet owners during visits and procedures.
- Maintained clean and organized animal care areas to promote a healthy environment.
- Educated pet owners on proper care routines and preventive health measures.
- Trained new staff on standard operating procedures for animal handling and care.
- Organized daily feeding schedules ensuring appropriate nutritional requirements were met.
Receptionist/Client Service Representative
Peachtree Hills Animal Hospital
Atlanta, GA
02.2016 - 01.2018
- Greeted clients and their pets, creating a welcoming environment.
- Managed appointment scheduling using veterinary practice software.
- Answered phone calls, addressing inquiries and providing information.
- Assisted with patient check-in and check-out processes efficiently.
- Handled billing processes, including processing payments and insurance claims.
- Ensured cleanliness of the reception area and waiting room for client comfort.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA06-2016
Skills
- Appointment scheduling
- Veterinary practice software
- Patient check-in
- Customer service
- Billing processes
- Record management
- Effective communication
- Conflict resolution
- Time management
- Organizational skills
- Team collaboration
Timeline
Receptionist/Client Service Representative
Jamaica Plain Animal Clinic
11.2023 - 05.2025
Care Coordinator
Bond Vet
09.2021 - 10.2023
Animal Care Assistant
Boston Veterinary Clinic
04.2018 - 08.2021
Receptionist/Client Service Representative
Peachtree Hills Animal Hospital
02.2016 - 01.2018
High School Diploma -
Penn Foster Career School
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