Chelsea Wilson
Fort Lauderdale,FL
Summary
Highly motivated and dedicated professional with an exceptional skillset in Customer Service, problem solving and multitasking. Motivated to maintain and contribute to company success and overall team morale. A strong background in creating positive relationships, time management and trend tracking. Knowledge of Front desk and Clerical duties with the ability to handful difficult situations through understanding and reasoning. Ability to understand , acknowledge and troubleshoot customer needs from a successful employment history and training.
Overview
16
16
years of professional experience
Work History
Client Service Representative/Receptionist
Plantation Midtown Animal Hospital
12.2022 - Current
- Answer multi phone line system for scheduling appointments, prescription refills and product/service inquiries.
- Outbound calls for appointment confirmations, reminders and records.
- Maintain and respond to emails and online requests.
- Greet incoming visitors and customers professionally and provide friendly, knowledgeable assistance.
- Check clients in and enter new client information as well as update/scan records, lab work, and prescriptions into Cornerstone.
- Fax or email records, prescriptions and other documents through Outlook or Weave.
- Check clients out and schedule follow up appointments or surgeries.
- Complete veterinary insurance claims or other forms.
- Run all payment types and end of day report / deposit slips.
Customer Service/Call Center Sales Representative
T-Mobile
04.2011 - 02.2022
- High volume call center managing over 60 calls per day.
- Provided exceptional customer service, technical support, and retention for customer accounts.
- Documented customer interactions and transaction.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed extensive knowledge of products and services to better assist customers.
- De-escalated complicated issues by resolving customer concerns to maintain workflow.
- Escalated complicated customer account issues when needed to supervisors and help desk workers.
- Processed debit, credit card and electronic check payments.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers on product and service benefits, explaining features and answering questions.
- Implemented upselling techniques to increase revenue and move product.
- Overcame objections using friendly, persuasive strategies.
- Diagnosed and troubleshot hardware, software and network issues.
- Used ticketing systems to manage and process support actions and requests.
- Processed credit checks and new account orders.
- Activated postpaid and prepaid accounts.
- Collaborated with shipping team to track shipments, verify orders and handle product returns.
Customer Service/Sales Representative
Sunfield
04.2010 - 04.2011
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations
- Prepared invoices, reports, financial statements and other documents using QuickBooks and Microsoft Office.
- Tracked inventory and properly updated data through Microsoft Excel.
- Prepared, pull and pack products for quick shipment.
- Prepared drop ship orders for third-party customer purchases.
- Created bill of ladings and packing slips for orders.
Veterinary Assistant/Receptionist
Animal Wellness Clinic of Tamarac
01.2007 - 02.2010
- Answered multi phone line system for scheduling appointments, prescription refills and product/service inquires.
- Outbound calls for appointment confirmations, reminders, and records.
- Maintain and respond to emails and online requests.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Entered new clients into Avimark as well as update/scan records, lab work, and prescriptions.
- Accurately take call back messages for doctors and assign appropriately.
- Ran all payment types and end of day reports/deposits.
- Assisted in examination and treatment of animals in veterinary clinic.
- Kept detailed records of animal treatments and medications.
- Collected and processed samples for laboratory testing.
- Assisted veterinarians with euthanasia of animals.
- Cleaned, sterilized and maintained surgical instruments and equipment.
- Cleaned, sterilized and maintained kennels, operating rooms.
Education
High School Diploma -
Piper High School
06.2007
Some College (No Degree) - Business Management
Ashford University
San Diego, CASkills
- Front Desk
- Customer Support
- Sales Expertise
- Appointment Scheduling
- Hospital Maintenance
- Patient Relations
- Patient Callbacks
- Customer Retention Expertise
- Interpersonal Communication Skills
- Prospecting and Cold Calling
- Problem-Solving Strengths
- Upselling Techniques
- Troubleshooting and Assistance
Timeline
Client Service Representative/Receptionist
Plantation Midtown Animal Hospital
12.2022 - Current
Customer Service/Call Center Sales Representative
T-Mobile
04.2011 - 02.2022
Customer Service/Sales Representative
Sunfield
04.2010 - 04.2011
Veterinary Assistant/Receptionist
Animal Wellness Clinic of Tamarac
01.2007 - 02.2010
High School Diploma -
Piper High School
Some College (No Degree) - Business Management
Ashford University
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