CSR
JASMINE SOOTS
Big Blue Swim School
Woodbridge,VA
5
years of professional experience
1
Certification
1
Language
Summary
Dynamic and personable customer service professional with over 4 years of experience in front-desk operations, client service, childcare, and fast-paced customer-facing roles. Currently excelling as a Client Service Representative in veterinary medicine, skilled in managing scheduling, phone communications, client interactions, and daily front-desk responsibilities. Recognized for a compassionate approach, strong organizational skills, adaptability, and rapid learning ability. Committed to delivering exceptional service and fostering positive relationships with clients and colleagues.
Work History
CLIENT SERVICE REPRESENTATIVE / VETERINARY RECEPTIONIST
10 Months- Delivered friendly, professional front-desk service, enhancing client satisfaction in a busy veterinary medical environment.
- Answer and manage high-volume phone calls, route inquiries, take messages, and communicate clearly with clients and the medical team.
- Schedule, confirm, and coordinate appointments while maintaining accurate client and patient information.
- Managed check-in/check-out processes, addressed client inquiries, processed payments, and maintained accurate records to support efficient operations.
- Balanced multiple priorities to ensure a calm, compassionate, and organized experience for clients and their pets.
- Northern Virginia
SWIM INSTRUCTOR / FRONT DESK RECEPTIONIST
2 Years- Cultivated positive learning environment for students of varying ages and skill levels, enhancing their engagement and progress.
- Delivered front-desk support, addressed inquiries, and facilitated communication among instructors, parents, and facility management.
- Coordinated scheduling of lessons and addressed customer needs to ensure smooth daily operations.
- Provide front-desk support, answer inquiries, and communicate effectively with instructors, parents, and facility management.
- Springfield, VA
FOOD SERVICE WORKER
4 Months- Prepared sandwiches, stocked supplies, assisted customers, and maintained clean, organized work area to ensure smooth operations.
- Executed tasks efficiently during busy periods, prioritizing customer service, food safety, and accuracy to enhance customer satisfaction.
- Collaborated with team members and prepared ingredients during downtime to streamline operations for upcoming busy periods.
- Springfield, VA
PANERA BREAD ASSOCIATE
5 Months- Served as cashier and barista, supporting dining operations and food preparation to enhance customer experience.
- Addressed customer concerns to deliver exceptional service in fast-paced environment, fostering customer satisfaction.
- Ensured clean and organized workspace while adhering to food safety standards, contributing to overall operational integrity.
- Woodbridge, VA
TEACHER ASSISTANT
6 Months- Assisted teachers in delivering engaging classroom activities for diverse age groups.
- Facilitated communication among children, families, and parents to foster a safe and welcoming environment.
- Supervised students during lunch, recess, and non-instructional activities to ensure safety and positive interactions.
- Worked in Woodbridge, VA
PARTY HOST
4 Months- Coordinated parties and events to create memorable experiences for families while ensuring safety and enjoyment.
- Supervised children's activities, ensuring safety and organization to foster a clean and engaging environment.
- Alexandria, VA
Education
GED
Skills
Veterinary Reception
Client & Customer Service
Appointment Scheduling
Phone & Call Management
Front Desk Operations
Animal Care & Client Support
Administrative Support
Payment processing
Multitasking
Organization
Communication
Problem-solving
Childcare support
Animal care
Client Education
Certification
CPR Certified, Valid Driver’s License
LANGUAGES
English
Personal Information
- Title: CLIENT SERVICE FRONT DESK CUSTOMER SERVICE
- Driving License: Valid Driver’s License
Timeline
CLIENT SERVICE REPRESENTATIVE / VETERINARY RECEPTIONIST
Veterinary Medical Practice
12.2025 - Current
SWIM INSTRUCTOR / FRONT DESK RECEPTIONIST
Big Blue Swim School
10.2024 - Current
FOOD SERVICE WORKER
Southern Foods
02.2024 - 06.2024
PANERA BREAD ASSOCIATE
Southern Foods
09.2023 - 02.2024
TEACHER ASSISTANT
Dale City Christian Church
03.2023 - 09.2023
PARTY HOST
Pump It Up
05.2021 - 09.2021
Woodbridge High School
GED