Brandi White
Fiddletown,CA
Overview
1
1
year of post-secondary education
15
15
years of professional experience
Work History
Office Manager
Shenandoah Valley Veterinary Clinic
Plymouth, California
09.2011 - Current
- Managed daily office operations for a busy veterinary clinic.
- Coordinated appointment scheduling for clients and veterinary staff.
- Maintained accurate patient records using practice management software.
- Oversaw inventory management of medical supplies and equipment.
- Trained new administrative staff on office procedures and protocols.
- Facilitated communication between veterinarians, technicians, and clients.
- Handled billing inquiries and processed payments for services rendered.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Ordered medical supplies for veterinary practice to ensure adequate stock levels. and equipment to maintain adequate inventory levels.
- Reviewed files and records to obtain information and respond to requests.
- Provided training to new hires on office policies and procedures.
- Managed, scheduled and coordinated office functions and activities for employees.
- Assisted veterinarians during surgeries and medical procedures.
- Monitored patient vital signs and recorded medical histories.
- Provided compassionate care to animals in a clinical setting.
- Educated pet owners on post-operative care and preventive health measures.
- Performed laboratory tests and analyzed results for diagnostics.
- Maintained cleanliness and sterilization of surgical instruments and exam rooms.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
- Prepared and administered medications and vaccines as prescribed by veterinarian.
- Performed physical examinations and diagnostic tests, such as x-rays, ultrasounds, blood work, urinalysis, and fecal analysis.
- Dispensed prescription medications upon request from veterinarians.
- Shaved surgical areas and placed IV catheters in preparation for surgery.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Performed euthanasia procedures as instructed by the veterinarian.
- Performed physical examinations and recorded weight, temperature and other vitals.
- Supported veterinarians to drive quality care, advocate for pets and educate clients.
- Monitored vital signs of animals during medical procedures and administered basic first aid treatments when necessary.
- Maintained accurate records of all treatment provided to animals including medical history files and vaccination certificates.
- Prepared and reviewed records and consent forms.
- Administered vaccinations and performed routine laboratory tests to check for any abnormalities in an animal's health condition.
- Operated anesthesia, oxygen and monitoring equipment.
- Cleaned and maintained equipment used in veterinary practices such as cages, examination tables, autoclaves.
- Scrubbed, counted, and packed surgical instruments and drapes for autoclave sterilization.
- Provided emotional support to owners whose pets were ill or had passed away due to a terminal illness.
- Observed behavioral characteristics of animals in order to provide insight into possible illnesses or changes in behavior.
- Communicated with clients regarding their pet's health status or progress reports following a procedure or illness diagnosis.
- Obtained relevant health history and information from clients to maintain medical charts.
- Monitored vital signs during surgery and notified veterinarian of changes.
- Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area.
- Adhered strictly to safety protocols while working with hazardous materials such as drugs and chemicals.
- Tracked and scheduled follow-up appointments for animal treatment.
- Educated clients on proper animal nutrition and preventive health care techniques.
- Assisted with polishing, removing stains and other dental procedures.
- Examined animals for injury or illness and documented symptoms for veterinarian review.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
- Instructed staff members on proper handling techniques of animals during examinations or treatments.
- Delivered excellent service to pet owners to drive repeat business.
- Leveraged ultrasound and x-ray equipment for imaging and interpreted results.
- Ordered supplies needed for the practice such as medications or medical instruments.
- Participated in educational seminars related to veterinary medicine topics in order to stay up-to-date on current trends and best practices.
- Operated x-ray machines and exposed radiographic films.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recommended vitamins and supplements, dental cleaning, flea control, geriatric care and dietary measures to support optimal health.
Education
Complete - Veterinary Science
Allied Schools
CA 01.2015 - 09.2015
El Dorado Highschool
Placerville Skills
- Veterinary practice software
- Patient recordkeeping
- Medical inventory management
- Veterinary surgical assistance
- Laboratory test procedures
- Appointment scheduling
- Client management
- Issue resolution
- Clear communication
- Animal behavior observation
- Compassionate care
Timeline
Complete - Veterinary Science
Allied Schools
01.2015 - 09.2015
Office Manager
Shenandoah Valley Veterinary Clinic
09.2011 - Current
El Dorado Highschool