Christine Tripp
Daleville,AL
Summary
Professional automotive industry specialist with extensive knowledge in vehicle maintenance and customer service. Proven track record in diagnosing issues, coordinating with technicians, and ensuring customer satisfaction. Strong focus on teamwork, adaptability, and delivering reliable results. Skilled in communication, problem-solving, and managing evolving needs in fast-paced environment.
Overview
11
11
years of professional experience
Work History
Office Manager
Dale County Diesel
11.2024 - 11.2025
- Streamlined office operations, enhancing workflow efficiency and communication.
- Developed and implemented administrative procedures, reducing overhead costs and improving services,
- Managed vendor relationships, negotiating contracts to ensure optimal pricing and quality of services.
- Managed customer inquiries, providing accurate information on service options and pricing.
- Coordinated service schedules, optimizing workflow to enhance shop productivity.
- Developed strong relationships with clients, fostering loyalty and repeat business through exceptional service.
- Implemented inventory tracking systems, reducing excess stock and improving turnaround times for parts orders.
- Participated in ongoing training programs to stay current on industry trends, improving knowledge of new vehicles and technology advancements.
- Provided customers with estimation of repair costs and reasonable timeline for completion of service.
- Resolved client concerns promptly, demonstrating commitment to customer satisfaction and preserving brand reputation.
General Manager
Roadmart Tires
01.2024 - 11.2024
- Supervised daily operations of mechanic shop to ensure efficient workflow and high-quality service.
- Implemented process improvements that reduced turnaround time for vehicle repairs.
- Coordinated scheduling of repairs, ensuring optimal use of resources and personnel.
- Managed inventory levels, ensuring availability of necessary tools and parts for timely service delivery.
- Enhanced shop efficiency by streamlining work processes and delegating tasks to appropriate team members.
- Coordinated with suppliers to negotiate favorable pricing for equipment and parts purchases, lowering operational costs.
Commercial Area Manager
Advanced Auto Parts
05.2023 - 12.2023
- Developed and maintained strong client relationships, driving customer loyalty and retention.
- Established new accounts through cold calling and personal visits to potential customers.
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Built strong client rapport to establish diversified network of connections.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Commercial Parts Professional
Advance Auto Parts
08.2020 - 05.2023
- Delivered high level of assistance by locating products and checking store system for merchandise at other stores or other sources.
- Built relationships with shops and recommended specific products and specials, aligning with individual needs, requirements and specifications.
- Interacted with customers to determine needs and opportunities for additional sales, increasing inventory based on their needs.
- Direct drivers to ensure safe, timely and accurate deliveries.
Service Manager/Manager of Tires Sales
Firestone Complete Auto Care
11.2014 - 07.2020
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Managed shop, ensuring correct technician received correct job, increasing customer satisfaction and decreasing comebacks.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed payroll data entry and processing for ten employees to comply with predetermined company guidelines.
- Processed new hire paperwork and documents.
Education
Associate of Arts - Communications
Spokane Community College
Spokane, WA06.2006
Skills
- POS systems operations
- Promotional planning
- Staff Training
- Operations management
- Customer Relations
- Inventory coordination
Timeline
Office Manager
Dale County Diesel
11.2024 - 11.2025
General Manager
Roadmart Tires
01.2024 - 11.2024
Commercial Area Manager
Advanced Auto Parts
05.2023 - 12.2023
Commercial Parts Professional
Advance Auto Parts
08.2020 - 05.2023
Service Manager/Manager of Tires Sales
Firestone Complete Auto Care
11.2014 - 07.2020
Associate of Arts - Communications
Spokane Community College