Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christine Ulysse

Easton,PA

Summary

Enthusiastic Housekeeping Manager offering years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.

Overview

10
10
years of professional experience

Work History

Housekeeping Manager

Homewood Suites
Allentown, PA
10.2021 - Current
  • Developed and implemented housekeeping policies and procedures to ensure efficient operations.
  • Supervised, trained, evaluated and scheduled staff of 14 housekeepers daily.
  • Performed quality control inspections for guest rooms and public areas.
  • Resolved customer complaints in a timely manner.
  • Ordered cleaning supplies, linens, chemicals, amenities. as needed.
  • Monitored employees' work hours to ensure proper staffing levels were maintained at all times.
  • Collaborated with other departments on various projects as needed.
  • Assigned tasks for completion, inspected work and resolved housekeeping complaints promptly.
  • Assisted in the recruitment process by interviewing candidates for open positions within the department.
  • Created weekly schedules for housekeeping staff members based on projected occupancy levels.

Front Desk Agent

Homewood Suites Hotel
Allentown, PA
06.2021 - 10.2021
  • Greeted customers in a professional and friendly manner.
  • Answered phones, responded to inquiries, and took messages.
  • Assisted with check-in and check-out procedures for guests.
  • Processed payments accurately and efficiently.
  • Maintained cleanliness of lobby area at all times.
  • Scheduled reservations for groups and special events.
  • Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Property Manager

Public Storage
Whitehall, PA
02.2019 - 03.2021
  • Developed and implemented effective leasing strategies to maximize occupancy rates.
  • Negotiated leases, rental agreements, and other contractual documents related to property management activities.
  • Managed all maintenance requests from tenants in a timely manner.
  • Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
  • Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
  • Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.

Independent Travel Agent

Inteletravel
12.2018 - Current
  • Assisted customers in selecting suitable travel packages according to their individual needs and preferences.
  • Provided comprehensive information on travel destinations, including attractions, accommodation and transportation options.
  • Created customized vacation packages that incorporated flights, cruises, hotels and car rentals as required.
  • Researched the availability of airline tickets and accommodations for customers' trips.
  • Coordinated with airlines and other travel suppliers to secure reservations for customers.
  • Processed payments from customers using various methods such as credit cards or cash payments.
  • Maintained records of customer bookings and transactions in computer databases.
  • Answered inquiries from potential travelers regarding trip planning processes and procedures.
  • Generated reports on sales performance metrics such as revenue generated per month or number of bookings made per quarter.

Office Manager

Conversion Staffing Group
Brooklyn, NY
09.2017 - 09.2019
  • Developed and implemented office policies and procedures.
  • Supervised staff members, organized schedules and delegated tasks.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Maintained filing system for records, correspondence and other documents.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Provided training to new hires on office policies and procedures.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.

Lead Teacher, Three-Year-Olds Classroom

Bridge 2 Creative Learning
Whitehall , PA
04.2014 - 06.2017
  • Provided individualized instruction to meet the needs of all students.
  • Created meaningful projects that allowed students to apply their knowledge in real world situations.
  • Developed and implemented lesson plans based on curriculum objectives.
  • Participated in professional development workshops related to teaching methods or curriculum changes.
  • Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
  • Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
  • Maintained a safe and orderly learning environment for all students.

Education

Some College (No Degree) - Early Childhood Education

Northampton Community College
Bethlehem, PA

Skills

  • Quality assurance and control
  • Health and safety compliance
  • Supply Inventory Management
  • Training and mentoring
  • Staff Management
  • Guest service
  • Cleaning practices
  • Employee evaluations
  • Staff Training and Development
  • Chemical Handling
  • Payroll understanding
  • Performance Evaluation

Timeline

Housekeeping Manager

Homewood Suites
10.2021 - Current

Front Desk Agent

Homewood Suites Hotel
06.2021 - 10.2021

Property Manager

Public Storage
02.2019 - 03.2021

Independent Travel Agent

Inteletravel
12.2018 - Current

Office Manager

Conversion Staffing Group
09.2017 - 09.2019

Lead Teacher, Three-Year-Olds Classroom

Bridge 2 Creative Learning
04.2014 - 06.2017

Some College (No Degree) - Early Childhood Education

Northampton Community College

Similar Profiles

  • Ana Gutierrez

    Ana GutierrezAna Gutierrez

    Lead Guest Service Agent at Homewood Suites & Hampton Inn & Suites by HiltonLead Guest Service Agent at Homewood Suites & Hampton Inn & Suites by Hilton

  • JAMAR DEVERO

    JAMAR DEVEROJAMAR DEVERO

    Housekeeper at Homewood SuitesHousekeeper at Homewood Suites

  • Evanora Rzeszut

    Evanora RzeszutEvanora Rzeszut

    Front Desk Agent at Homewood SuitesFront Desk Agent at Homewood Suites

  • Diandra Estévez

    Diandra EstévezDiandra Estévez

    Sales Coordinator at Hilton Garden Inn/Homewood Suites/Home2 Suites by Hilton Orlando nearest to Universal StudiosSales Coordinator at Hilton Garden Inn/Homewood Suites/Home2 Suites by Hilton Orlando nearest to Universal Studios

  • Khalil Algabyali

    Khalil AlgabyaliKhalil Algabyali

    Project Manager at Adami Consulting & MaintenanceProject Manager at Adami Consulting & Maintenance

CREATE PROFILE
Christine Ulysse