Christine Umeki
Itasca,IL
Summary
Multi-experienced individual with the management of adults as well as children. Resourceful Assistant Export Manager known for high productivity and efficient task completion. Excel in negotiation, communication, and problem-solving to enhance operational efficiency and profitability. Committed to leveraging these skills to support team objectives and drive company success.
Overview
30
30
years of professional experience
Work History
Live-Out Nanny
The Carone Family
Itasca, IL
08.2018 - 05.2023
- Provided a safe and nurturing environment for children in my care.
- Organized activities that develop the physical, social, and intellectual growth of children.
- Prepared nutritious meals and snacks for the children.
- Engaged in interactive playtime to encourage learning and development.
- Implemented positive discipline techniques to encourage good behavior while promoting independence and self-confidence
- Assisted with remote learning with the older child during the pandemic
Senior Sales and Marketing Executive
Nippon Express USA
Des Plaines, IL
03.2009 - 03.2012
- Pursued and generated revenue through outside sales and marketing efforts by relentlessly identifying, developing and targeting new business partnerships.
- Built strong relationships with vendors and suppliers in order to secure best prices and services.
- Established relationships with key customers to ensure continued business growth.
- Surpassed sales goals through implementation of successful marketing strategies.
Export Customer Service Assistant Manager
Nippon Express USA
Des Plaines, IL
04.2003 - 02.2009
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Reviewed resumes and scheduled interviews for potential candidates to hire.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Met or exceeded customer service metrics by providing excellent customer support.
Export Senior Supervisor
Nippon Express USA
Wood Dale, IL
04.1999 - 03.2003
- Established work schedules, assigned tasks, and monitored staff productivity.
- Investigated customer complaints promptly and took corrective action as required.
- Conducted regular departmental meetings with staff to ensure effective communication and collaboration.
- Developed monthly reports detailing progress towards project goals.
Export Team Leader
Nippon Express USA
Wood Dale, IL
03.1996 - 03.1999
- Created training materials and conducted group trainings on new processes or procedures.
- Monitored daily workflow to ensure adherence to meeting deadlines.
- Maintained a positive work environment that promoted collaboration between team members.
- Reviewed completed work to verify consistency, quality, and conformance.
Export Customer Service Representative
Nippon Express USA
Wood Dale, IL
02.1995 - 02.1996
- Provided customer service to export customers with inquiries, orders, and complaints.
- Reviewed export orders for accuracy and completeness prior to processing.
- Processed export orders and documents according to country-specific regulations and requirements.
- Monitored shipments overseas until they reached their destination on time and without damage or loss.
Accounts Receivable Clerk
Nippon Express USA
Wood Dale, IL
01.1993 - 01.1995
- Processed invoices, credit memos, and other documents related to accounts receivable.
- Managed collections activity including contacting customers regarding past due balances and resolving billing disputes.
- Reconciled ledger to validate payments accounted for and accurately posted.
- Responsible for entering customer payments into the accounting software system.
Education
Pre-dentistry
University of Illinois At Chicago
Chicago, ILSkills
- Child Development
- Problem-solving abilities
- Superior communication skills
- Recruitment and team development
- Contract Negotiation
- Documentation Management
- Customer Service
- Logistics Management
- Organizational Skills
- Multitasking Abilities
Timeline
Live-Out Nanny
The Carone Family
08.2018 - 05.2023
Senior Sales and Marketing Executive
Nippon Express USA
03.2009 - 03.2012
Export Customer Service Assistant Manager
Nippon Express USA
04.2003 - 02.2009
Export Senior Supervisor
Nippon Express USA
04.1999 - 03.2003
Export Team Leader
Nippon Express USA
03.1996 - 03.1999
Export Customer Service Representative
Nippon Express USA
02.1995 - 02.1996
Accounts Receivable Clerk
Nippon Express USA
01.1993 - 01.1995
Pre-dentistry
University of Illinois At Chicago