Christine Vandenelzen
De Pere,WI
Summary
Seasoned Warranty Specialist with solid background in warranty service management. Knowledgeable in understanding, interpreting, and explaining complex warranty terms and conditions. Possess strong problem-solving skills and the ability to manage multiple tasks efficiently. Made significant impact by implementing improved processes that increased customer satisfaction at previous jobs.
Overview
12
12
years of professional experience
Work History
Warranty Specialist
Schneider
Green Bay, Wisconsin
07.2013 - Current
- The primary responsibility of this position is to review warranty eligible repair costs on Schneider National leased/purchased equipment and file warranty claims with multiple vendors that support this equipment. Additional responsibilities would include, but not be limited to: part return processing; documentation of warranty filing procedures; and maximization of overall warranty recovery by employing efficient recovery techniques, technical competence, and general business acumen.
- Maintained warranty database, ensuring all records were accurate and up-to-date.
- Developed processes and procedures related to warranty services in order to improve efficiency.
- Assisted with training new staff members on proper handling of customer inquiries related to warranties.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Organized information by using spreadsheets, databases or word processing applications.
- Collaborated with fellow team members to manage large volume of claims.
Education
Associate Degree - Business Administration
Northeast Wisconsin Technical College
Green Bay, WI05-2005
Skills
- Warranty processing
- Claim management
- Parts return processing
- Database management
- Team collaboration
- Employee training
- Attention to detail
- Effective communication
- Time management
- Multitasking Abilities
- Adaptability and flexibility
- Team building
- Problem-solving aptitude
- Claim processing
Timeline
Warranty Specialist
Schneider
07.2013 - Current
Associate Degree - Business Administration
Northeast Wisconsin Technical College