Christine Verrier
Miami,FL
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Order Fulfillment Associate
The Home Depot Inc
06.2023 - Current
- Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.
- Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
Customer Service Representative
The Home Depot Inc
08.2021 - Current
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Improved customer service wait times to mitigate complaints.
- Reviewed account and service histories to identify trends and resolve issues.
- Tracked inventory levels of popular items to ensure availability for customers' orders.
- Greeted customers and identified their needs.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Maintained an organized system for tracking customer interactions and feedback.
Shift Leader
McDonald's
03.2021 - 08.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enforced company policies and regulations with employees.
Food Runner
TopGolf
03.2020 - 07.2020
- Filled and served various beverages for customers.
- Assisted in training new staff members on restaurant operations and procedures.
- Asked customers about meals to assess satisfaction and collect vital feedback.
- Resolved customer complaints quickly and efficiently while adhering to company policies.
- Responded promptly to customer inquiries and requests for additional items or services.
- Stocked displays with new and transferred merchandise.
- Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
- Double-checked meals placed in window against customer tickets for accuracy.
Floor Associate
NFL Shop
02.2018 - 08.2018
- Received shipments of new merchandise and distributed items to appropriate locations.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Used hand and power tools to install hardwood, vinyl, laminate and other types of flooring.
- Evaluated work areas before planning flooring layout for different projects.
- Assisted customers with locating merchandise in the store.
- Performed inventory counts on a regular basis to ensure accuracy of stock levels.
Education
Associate of Science - Paralegal Studies ABA Approved
Miami Dade College
Miami, FL06.2027
High School Diploma -
Miami Jackson Senior High School
Miami, FL06.2022
Skills
- Scheduling
- Data Collection
- Report Generation
- Paperwork Processing
- Retail Sales Customer Service
- Warranty Service
- Proofreading
- Microsoft Outlook
- Technical Support
- Research
- Microsoft Office Expertise
- Order Picking
- Time Management
- Customer Service
- Order Fulfillment
Certification
- Certificate in Word
- Certificate in Powerpoint
- Certificate in QuickBooks
Timeline
Order Fulfillment Associate
The Home Depot Inc
06.2023 - Current
Customer Service Representative
The Home Depot Inc
08.2021 - Current
Shift Leader
McDonald's
03.2021 - 08.2021
Food Runner
TopGolf
03.2020 - 07.2020
Floor Associate
NFL Shop
02.2018 - 08.2018
Associate of Science - Paralegal Studies ABA Approved
Miami Dade College
High School Diploma -
Miami Jackson Senior High School
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