Christine Vierow
Customer Service Representative
Summary
A service-oriented professional with over 20 years of customer service experience as well as several years in banking institutions. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
23
23
years of professional experience
Work History
Client Services Representative
Incyte Diagnostics – Spokane Valley
01.2022 - Current
- Research and provide laboratory and pathology results and send to clients
- Troubleshootmissing results
- Prepare material for tumor boards
- Confirm delivery of faxes
- Enter lab orders.
Sales Support Specialist
Amphenol Network Solutions/Telect – Liberty Lake
01.2019 - 01.2022
- Acted as the main point of contact between the company and customers
- Monitored multipledepartment email accounts and responded to customer requests/inquiries
- Managed dailyreports for open orders and inventory levels for management
- Researched orders for customersand resolved issues.
Client Services Manager
Sterling International
01.2015 - 03.2019
- Acted as the liaison between sales, order management, accounting, and several other departments
- Oversaw Order Management to ensure customer orders were processed accurately and in a timely manner and any errors were researched and corrected quickly
- Oversaw Sales and Tradeshow Coordinators to ensure our customers had accurate, complete information about our products and our tradeshow booths contained everything needed to help our customers make informed decisions about purchases
- Confirmed pricing accuracy of customer purchase orders
- Confirmed special pricing, payment terms, and shipping terms for customers during tradeshow season
- Ran sales reports and set up pivot tables for senior management review of specific product sales and/or customer purchases
- Researched order/shipping discrepancies and resolved issues
- Confirmed accuracy of employee timesheets for payroll purposes
- Helped resolve computer issues when software was updated
- Learned software program at home prior to starting my employment
- Developed interactive price book using Excel VBA, streamlining purchase order accuracy verification and decreasing errors in billing
- Spearheaded the project to automate customer purchase order imports into our computer system, reducing errors by importing purchase order information from our EDI provider directly into our software program, and then exporting shipping and invoice information for customers
- Led process improvements that led to increased efficiency and decreased errors with backordered items
- Christine Vierow Page 2
- Tested software to be able to assess where it was not being fully utilized and implemented changes to streamline procedures, setting up customer alerts and product alerts to help with data entry accuracy, testing emailing features to keep customers informed about status of their orders
- Documented procedures and written requirements and prioritized tasks for purpose of assisting Order Management and shipping to determine their daily schedules to ensure compliance within customer guidelines
- Directly responsible for client complaint resolution
Medical Language Specialist Senior
Providence Strategic and Management Services
01.2001 - 01.2015
- Typed medical reports for patient charts
- Ensured correct information and researcheddiscrepancies in dictated information
- Answered phone calls from doctors looking for missingreports and researched and/or assigned jobs to coworkers
- Independently assembled procedure manual for transcription department research protocols,decreasing customers' wait times for resolution of lost reports
- Trained staff in new department software to allow for a quick smooth transition
- Helped coworkers with computer problems
- Achieved and exceeded department quotas in quantity and quality of work.
Education
Bachelor of Arts -
United States International University
San Diego 05.2001 -
Skills
Data Collection
Product Knowledge
Report Generation
Data Entry
Account Updating
Follow-Up Skills
Computer Proficiency
Order Fulfillment
Product Education
Recordkeeping Strengths
Microsoft Office Suite
Documentation
Client Relations
Timeline
Client Services Representative
Incyte Diagnostics – Spokane Valley
01.2022 - Current
Sales Support Specialist
Amphenol Network Solutions/Telect – Liberty Lake
01.2019 - 01.2022
Client Services Manager
Sterling International
01.2015 - 03.2019
Bachelor of Arts -
United States International University
05.2001 -
Medical Language Specialist Senior
Providence Strategic and Management Services
01.2001 - 01.2015