Summary
Overview
Work History
Education
Skills
Timeline
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Christine Welker

Phoenix,AZ

Summary

Skilled call center professional with proven track record of driving team performance and delivering results. Excels in fostering strong team collaboration, adapting to changing needs, and ensuring customer satisfaction. Adept at managing high-volume environments, resolving complex issues, and implementing effective strategies. Known for reliability, leadership, and focus on achieving targets.

Overview

4
4
years of professional experience

Work History

Call Center Supervisor

Aspen Dental
09.2023 - Current
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Trained team members on performance metrics and consumer behavior identification.
  • Developed process controls and metrics for daily management of call center.
  • Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
  • Enhanced team performance with consistent coaching, feedback, and development opportunities.

Patient Service Representative

Aspen Dental
01.2023 - 09.2023
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
  • Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
  • Built and maintained positive working relationships with patients and staff.

Call Center Agent, Inbound Sales

Aspen Dental
02.2021 - 01.2023
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Boosted sales revenue by effectively promoting products and services to potential customers.
  • Navigated challenging situations with professionalism, demonstrating empathy towards customer concerns and finding effective resolutions.
  • Developed an in-depth understanding of company offerings, enabling confident presentation of tailored solutions to clients'' needs.
  • Promoted a positive work environment within the team through active participation in meetings, sharing ideas openly, and supporting colleagues when needed.
  • Recognized for consistently receiving positive feedback from customers and supervisors, contributing to a strong team reputation for excellent customer service.
  • Exceeded monthly sales targets through persuasive communication skills and product knowledge.
  • Maintained high-quality customer service by adhering to call center policies and procedures.

Education

High School Diploma -

South High School
Torrance, CA

Skills

  • Quality assurance
  • Call monitoring
  • Coaching and mentoring
  • Employee coaching
  • Sales tactics
  • Team leadership
  • Team building
  • Strong sales
  • Employee motivation
  • Teamwork
  • Multi-tasking

Timeline

Call Center Supervisor

Aspen Dental
09.2023 - Current

Patient Service Representative

Aspen Dental
01.2023 - 09.2023

Call Center Agent, Inbound Sales

Aspen Dental
02.2021 - 01.2023

High School Diploma -

South High School

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Christine Welker