Christine Westover
Peru,NY
Summary
Dynamic and self-motivated professional with a proven ability to excel independently and collaboratively within team environments. Strong work ethic and adaptability consistently deliver high-quality results under minimal supervision. Exceptional interpersonal skills foster effective communication and collaboration, contributing to a positive workplace culture. Committed to continuous improvement and achieving organizational goals through dedication and teamwork.
Overview
29
29
years of professional experience
Work History
Key Carrying Front End Lead
Dicks Sporing Goods
09.2025 - Current
- Increase team productivity by mentoring junior workers and facilitating knowledge sharing.
- Offer hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Greet visitors and customers upon arrival, offer assistance, and answer questions to build rapport and retention.
- Coach employees and train on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversee employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Act as in interim store manager when general manager is away.
Customer Service Front End Lead
Dick’s Sporting Goods
08.2024 - 09.2025
- Ensuring the front end of the store is working smoothly. This involves training and managing the cashiers, while concurrently performing the duties of a Customer Service Specialist.
Customer Service Specialist
Dick’s Sporting Goods
11.2021 - 08.2024
- Delivered one on one customer service to customers who were making new purchases, product exchanges or returns.
- Trained new employees on how to use the registers and what the store policies are for returns and exchanges.
- Responsible for counting each register at the close of business and prepare the nightly deposit.
Technical Writer
Agilent Technologies
11.2016 - 08.2024
- Developed, authored, and maintained platform-specific documentation for the lab equipment our company manufactured. The documents comprised of service manuals, installation instructions, quick reference guides, troubleshooting procedures, training material, and other related materials or collateral.
- Coordinated the documentation process from start to release. This included gathering information from subject matter experts, developing content, formatting, proofreading, editing, publishing, and releasing the documents.
- Created templates for standardizing style across multiple documents.
- Ensured compliance with applicable standards while creating technical documents such as ISO 9000 or IEEE Standards.
- Established consistent and repeatable processes for technical documentation within small, local teams, as well as global teams.
Technical Support Service Engineer
BioTek Instruments
05.2010 - 11.2016
- Provided our customers with prompt and efficient technical support and various levels of troubleshooting over phone and email.
- Performed troubleshooting for instrument mechanical or electrical problems and experimental design.
- Prepared documentation for dispatching field engineers or shipping instruments into our depot facility for further analysis, as needed.
- Assisted with service contract quote preparation and answering questions regarding the repair and maintenance process.
- Assisted scientists and lab technicians with setting up their experimental design and interpreting the data obtained with our instruments.
Inside Sales Representative
BioTek Instruments
12.2007 - 05.2010
- Conducted cold calls to potential customers to create warm leads for our field sales team.
- Triaged incoming calls to the proper field sales agents based on location of the customer and type of lab equipment they were interested in.
- Provided general sales information to incoming callers regarding the line of lab equipment we provided and narrowed down options based on their research and lab needs.
Toxicology Technician
Wyeth Pharmaceutical
02.2006 - 12.2007
- Administered study pharmaceuticals during animal testing phase to determine toxicity.
- Observed study groups (mice, rats, dogs, and primates) for side effects and recorded the observations as required.
- Collected biological samples at the designated intervals and delivered to the appropriate labs for analysis.
- Worked closely with the study director, toxicology staff, and veterinary staff to keep quick and clear communication regarding study observations.
- Prepared all study documentation during the study, and upon completion, to present to the study director.
Technical Support Representative and Product Manager
Upstate Biotechnology
01.2000 - 11.2005
- Provided technical support to scientists and lab technicians using our line of biological assay reagents.
- Assisted with troubleshooting experimental design to optimize data.
- Coordinated the acquisition of additional reagents that would complement our existing line of products.
Research and Development Lab Technician
Upstate Biotechnology
04.1996 - 01.2000
- Tested reagents received from external R&D labs to confirm the presence and purity of various proteins.
- Lead the creation and set-up of a new product line for the company (cDNA kits).
- Authored protocols for our production lab to follow for manufacturing the kit components on a large scale.
- Provided training to lab technicians in the production and research and development labs on molecular biology theory and experimental techniques.
Education
Bachelor of Science - Biology
SUNY Plattsburgh
Plattsburgh, NY12.1995
Skills
- Strong written and verbal communication skills
- Excellent customer-facing and interpersonal abilities
- Proficient in MS Office, SnagIt, and OneNote
- Skilled writer with high attention to detail
- Self-motivated and dedicated to quality work
- Exceptional problem-solving skills
- Fluent in Spanish
Timeline
Key Carrying Front End Lead
Dicks Sporing Goods
09.2025 - Current
Customer Service Front End Lead
Dick’s Sporting Goods
08.2024 - 09.2025
Customer Service Specialist
Dick’s Sporting Goods
11.2021 - 08.2024
Technical Writer
Agilent Technologies
11.2016 - 08.2024
Technical Support Service Engineer
BioTek Instruments
05.2010 - 11.2016
Inside Sales Representative
BioTek Instruments
12.2007 - 05.2010
Toxicology Technician
Wyeth Pharmaceutical
02.2006 - 12.2007
Technical Support Representative and Product Manager
Upstate Biotechnology
01.2000 - 11.2005
Research and Development Lab Technician
Upstate Biotechnology
04.1996 - 01.2000
Bachelor of Science - Biology
SUNY Plattsburgh
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