Alexandra Eller
Kennesaw,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Key Carrying Front-End Lead
Dick’s Sporting Goods
05.2021 - 08.2023
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Followed store opening and closing procedures to keep store secure.
- Set up front-end merchandise displays to attract customers and showcase store products.
- Maintained organized and orderly front end and removed carts, baskets, and debris.
Summer Program Preschool Teacher
Primrose School Of Providence Pavilion
08.2020 - 07.2022
- Maintained organized, fun and interactive classroom to help children feel safe.
- Established positive relationships with students and families.
- Created safe and nurturing learning environment for preschoolers.
Customer Service Specialist
Dick’s Sporting Goods
10.2020 - 05.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
Education
Bachelor of Music - Music Performance
Kennesaw State University
Kennesaw, GA05.2023
Skills
- POS Inventory System Operation
- Customer Complaint Resolution
- POS Transactions
- Financial Transactions
- Staff Supervision
- Advising and Coaching
- Hospitality and Accommodation
- Adaptable and Flexible
- Cooperative Attitude
Timeline
Key Carrying Front-End Lead
Dick’s Sporting Goods
05.2021 - 08.2023
Customer Service Specialist
Dick’s Sporting Goods
10.2020 - 05.2021
Summer Program Preschool Teacher
Primrose School Of Providence Pavilion
08.2020 - 07.2022
Bachelor of Music - Music Performance
Kennesaw State University