Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maggie Bratton

Martin,TN

Summary

Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.

Overview

3
3
years of professional experience

Work History

Front End Team Lead

Walmart
Martin, TN
11.2020 - Current
  • Monitored cash drawers in 30 checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Oversaw employee performance, corrected problems and disciplined associates up to and including termination.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Submitted reports to senior management to aid in business decision-making and planning.

Cashier

Walmart
Martin , TN
11.2020 - 10.2021
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Education

High School Diploma -

Westview High School
Martin, TN
05.2020

Skills

  • Handling Complaints and Inquiries
  • Web and Application Servers
  • Customer Experience
  • Cash Handling and Reconciliation
  • POS Inventory System Operation
  • Financial Recordkeeping
  • Scheduling and Time-Tracking
  • Health and Safety Procedures
  • Operational Standards
  • Staff Coaching and Training

Timeline

Front End Team Lead

Walmart
11.2020 - Current

Cashier

Walmart
11.2020 - 10.2021

High School Diploma -

Westview High School

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Maggie Bratton