Liza Berkley
Kenner,LA
Summary
Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring 15 years of experience to dynamic new position.
Overview
11
11
years of professional experience
Work History
Front End Team Lead
Walmart
05.2022 - Current
- Monitored cash drawers in 14 checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Maintained transaction security by verifying payment cards against identification.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Promoted importance of security and customer tracking to minimize store losses.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Rejuvenated culture to realign procedures and improve customer service and satisfaction.
Assistant Manager
Save A Lot
09.2013 - 01.2022
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored security and handled incidents calmly.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Reduced financial discrepancies by monitoring credit card sales and deposits.
Education
Associate Of Business Administration - Accounting And Business Management
Southern University At New Orleans
New Orleans, LA08.2007
Skills
- Reporting and Performance Analysis
- Analyzing Profitability
- Merchandise Quality Assurance
- Recruitment and Training
- Handling Complaints and Inquiries
- POS Inventory System Operation
- Staff Coaching and Training
- Cash Handling and Reconciliation
- Scheduling and Time-Tracking
- Merchandise Promotion and Display
- Front-End Support
- Health and Safety Procedures
- Avid Learner
- Maintaining Clean Work Areas
- Delegation and Supervision
- Customer Inquiries
- Corrective Actions
- Flexible Work Schedule
- Computer Proficiency
- Financial Recordkeeping
- Shift Checklists
- Refunds Exchanges and Adjustments
- Accurate Money Handling
- Operational Standards
- Time Management
Timeline
Front End Team Lead
Walmart
05.2022 - Current
Assistant Manager
Save A Lot
09.2013 - 01.2022
Associate Of Business Administration - Accounting And Business Management
Southern University At New Orleans