Christine Wheeler

• Scheduled Service and Section meetings, including logistics for conference rooms and dietary needs.
• Drafted agendas and distributed meeting announcements to Service members.
• Attended meetings and documented minutes for all Service and Section discussions.
• Created chief files for new applicants, ensuring completeness prior to interviews.
• Arranged applicant meetings with Chief of Service and Head of Section.
• Processed reappointment applications for chief review, ensuring all documentation was complete.
• Maintained Quality File for all Service members, updating quarterly performance grids with current data.
• Collected quality data from various sources, compiling three reports for OPPE in two years.

• Greeted and checked in patients, ensuring accurate collection of demographic and insurance information.
• Scheduled patient appointments, coordinating tests, surgeries, and procedures with Central Scheduling.
• Answered all incoming calls promptly while maintaining courteous communication.
• Processed referrals, collected payments, and posted transactions efficiently.
• Prepared charts and documented updates in patient records as per protocols.
• Resolved patient complaints calmly by applying effective problem-solving techniques.
• Maintained adaptability in work schedule to accommodate patient and departmental needs.
• Served as a role model of professionalism and service to all supporting staff.

Educated clients on banking products, enhancing overall understanding.

• Processed loan applications per established bank guidelines.
• Coordinated with departments to resolve complex customer issues effectively.
• Provided prompt responses to inquiries about products and services.
• Conducted follow-ups post-purchase to ensure customer satisfaction and retention.
• Analyzed customer data to identify upselling opportunities and enhance service offerings.
• Exceeded performance goals, driving long-term company growth.
• Resolved customer complaints with professionalism and efficiency.